Senior Legal Operations Associate Technology

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Walls, Cornetto and Ben & Jerrys, loved in 76 countries, we are the worlds largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the worlds biggest pureplay ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is highperformance, collaborative and focused on getting things done. Were curious and ready for whats next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. ABOUT ICE CREAM: Life Tastes Better with Ice Cream Once separated from Unilever, the The Magnum Ice Cream Company (TMICC) will become the worlds largest global Ice Cream Company, with over 100 years experience delivering a diverse range of indulgent, yet responsible, craft food experiences. We have 35 brands, including 3 one billion Euro brands (Magnum, Walls, Ben & Jerrys), a strong presence in over 60 countries, generating annual revenue of 8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, were crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. We are committed to developing and nurturing talent. You will have ample options for career growth and exploration. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. ABOUT GBS: Global Business Solutions: Global Business Solutions (GBS) is TMICCs trusted transformation partner, delivering innovative and integrated solutions from design to delivery. We develop future-fit capability, expertise and technologically advanced solutions to unlock speed, simplicity and operational agility across TMICCs operations. This is your chance for a once in a lifetime career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization supporting Europe Supply Chain Finance Processes. Employees within GBS partner with multiple teams in countries across Europe ranging from Factories, Distribution Centers, Supply Chain Planning, Customer Services, Procurement. You will become part of the delivery service engine behind TMICCs hero brands and will have the opportunity to implement new solutions and processes alongside an innovative tech stack that is been delivered as part of the separation from Unilever program. What you'll be responsible for 1. Legal Technology Operations & Ownership Serve as the primary operational owner for Legal technology platforms and applications Complete knowledge transition and assume end-to-end ownership of existing Legal tools Manage day-to-day administration and BAU support activities Monitor system performance, platform health, and user experience Ensure system configurations, workflows, and settings are maintained accurately Support rollout and operationalization of newly onboarded Legal technologies 2. User Access Management & Administration Manage user provisioning, modifications, and deactivation requests Ensure role-based access controls are maintained in accordance with internal policies Coordinate with IT and Information Security teams on access-related controls Support compliance with internal controls, audit, and security requirements 3. Incident Management & Troubleshooting Act as the first point of contact for tool-related queries and issues Troubleshoot user, workflow, reporting, and system-related problems Coordinate issue resolution with vendors, IT teams, and internal stakeholders Track incidents, root causes, and resolution timelines Develop preventive actions to reduce recurring issues 4. Vendor & Stakeholder Management Manage operational relationships with software vendors and service providers Coordinate support tickets, enhancement requests, and product updates Participate in vendor governance meetings and performance reviews Monitor vendor SLAs and service delivery expectations Support contract renewals, licensing reviews, and procurement activities 5. Training, Adoption & Knowledge Management Develop and maintain user guides, SOPs, FAQs, and training .