Manager, SRE - Regulatory Reporting

Job Summary It's goal is to ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability. You are the customer- focused 'Service Team' with technical expertise, business awareness and interpersonal skills, and knowledge over a wide range of technological tools. Your primary responsibility is to facilitate the restoration of normal technology operational service with minimal business impact on the Customer within agreed service levels and business priorities. To drive the operations and culture where the customer and stakeholders are the first beneficiary. Hands on knowledge on AWS, Azure products. Hands on Knowledge on Scripting tools Key Responsibilities Strategy Always Upholding the Values of the Group and Company and Compliance with all applicable Rules/ Regulations and Company and Group Policies. Business To provide day today system support and system monitoring Apply customer service skills to draw any further required diagnosis information from customer Work as part of a team providing coverage on a 7 day a week, 24 hour per day (24/7) basis Take End to End ownership of Technology incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers. Identify and highlight to the appropriate authority any service concern or improvement opportunity. Expected to meet or exceed key measures and objectives of your role. Ensure performance, productivity, skill and quality in line with the expectations. Working closely with developers, to review and under system package to be rollout in production environment. Trouble shooting log file investigation and extract details for review Processes Adherence to the specified standards of Quality and Audit / Risk requirements Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement Supply agreed metrics, KPIs and trend reporting People & Talent Demonstrated ability to engage in senior level technology decision maker discussions. Display exemplary conduct and live by the Groups Values and Code of Conduct. Highly organized individual able to work on multiple project streams and clearly display current progress Risk Management Ensure all RFI audit responses are provided as per the SLA Need to aware of the DLP policies and access control Mechanism Efficiently manage the access and aware of data breach and confidentiality catagorization Governance Escalate issues with any delays from upstream applications Escalate issues to the 2nd / 3rd line teams to keep within SLA. Work closely with regional seniors in providing effective management servers estate. Participate in the determination of sound technical strategies that support corporate objectives. Demonstrated ability to engage in senior level technology decision maker discussions. Experience/Knowledge in python,Axiom,Oracle,Unix,Cloud Regulatory & Business Conduct Display exemplary conduct and live by the Groups Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Group Regulatory Reporting team Country Regulatory reporting team Other Responsibilities Embed Here for good and Groups brand and values IT-TPS-FCIO Finance (72000211)Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Skills And Experience Oracle,SQL Server Python , Node.JS , Devops Axiom Product Unix Shell Scripting, AWS, Azure Grafana Postgres, SQL Server Qualifications Education: B.E , B.TECH Computer Science Certifications: AWS, AZURE, AXIOM Product Languages: PYTHON About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to .