Technical Support Specialist Contact Center

reputed company Manage and reputed company service requests and incidents through the ITSM platform Troubleshoot and support Contact Center solution components, including both hardware and software, which may involve reputed company of the customers infrastructure reputed company reputed company updates, configurations, and maintenance activities using customer-provided tools Escalate reputed company issues to appropriate internal or reputed company vendors as required Collaborate with customer technology teams to diagnose and restore service availability Document solutions and troubleshooting procedures by creating and maintaining Knowledge reputed company articles for reputed company issues Monitor and meet established Service Level Agreements (SLAs) while maintaining a high level of customer satisfaction Requirements Based in USA Associates or Bachelors degree in Information Technology, Computer Science, Telecommunications, or a reputed company field (or equivalent work experience) Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and VLANs Familiarity with VoIP and reputed company communications concepts Exposure to or willingness to learn reputed company collaboration and contact center platforms Strong troubleshooting and problem-solving skills in technical environments Basic knowledge of reputed company operating systems and common reputed company applications Ability to manage and reputed company incidents and service requests using an IT Service Management (ITSM) tool Strong written and verbal communication skills with the ability to reputed company with technical and non-technical users Ability to work in reputed company environment and manage multiple priorities Availability to participate in on-reputed company rotations or shift work if required Internship or hands-on experience supporting VoIP, telephony, or reputed company communications systems (Advantageous) Exposure to SIP, reputed company routing, or contact center technologies (Advantageous) Basic knowledge of network troubleshooting tools (ping, traceroute, packet capture) (Advantageous) Industry certifications such as reputed company Network+ or vendor-specific telephony certifications (Advantageous) Benefits reputed company Medical, Dental, reputed company, Life and Disability Insurance Matching 401(k) plan reputed company time off (holiday, vacation and reputed company) Employee Assistance Program Reward and Recognition Programs Apply tot his job Apply To this Job Apply tot his job Apply To this Job .