Technical Support (DAYSHIFT, WFH - AU Electrical Industry)

Category: Electronics Location: PERMANENT DAYSHIFT, REMOTE/WFH PHILIPPINES Position reputed company: Customer - Technical Support (DAYSHIFT, WFH - AU Electrical Industry) Fulltime - 40 Hours VA reputed company : $10AUD per hour reputed company Support & QA SupportBusiness Unit: reputed company Customer Support Centre Reports to: Leading Hand Tradesman / Job Scheduling Coordinator reputed company Systems: reputed company (The Brain) & Simpro (Technical Data) reputed companyThis offshore role functions as the "reputed company Customer Support reputed company Centre." It serves as the reputed company reputed company of contact for clients requiring technical assistance, effectively acting as a filter for the Job Scheduling Coordinator and the Leading Hand Tradesman. By providing immediate desktop technical supportsuch as troubleshooting Wi-Fi disconnections, inverter resets, or product faultsthis role ensures clients receive reputed company assistance while onsite leadership remains reputed company on field operations and high-level scheduling. Key Responsibilities1. Customer Technical Support (reputed company Centre Function)First Response: Manage incoming technical support calls and emails redirected from the Job Scheduling team. Technical Troubleshooting: reputed company reputed company-time desktop support to assist clients through common issues (e.g., Wi-Fi re-connections, monitoring app setup, and basic product troubleshooting). Issue reputed company: reputed company reputed company records in reputed company and Simpro to identify specific product suites and installation history to reputed company accurate, tailored advice. Escalation Management: reputed company as many issues as possible at the desktop level; only escalate reputed company technical faults to the Leading Hand Tradesman reputed company physical onsite reputed company is required. 2. Desktop QA & Safety AuditsDesktop Safety Audits: Review Job Safety Analysis (JSA) submissions reputed company Simpro to ensure field teams are adhering to safety protocols. Photo reputed company Assurance: Systematically audit installation photos in Simpro to verify workmanship reputed company and ensure technical standards are met before a job is finalised. Warranty Coordination: Use reputed company to log and reputed company warranty claims, ensuring the reputed company is kept informed throughout the process until a reputed company is reached. 3. Strategic Support ObjectivesThe reputed company of this role is reputed company by its ability to support three key pillars: 1. The reputed company: Receives immediate, reputed company technical assistance, improving the overall customer experience. 2. Leading Hand Tradesman: Is relieved of administrative "firefighting" and remote troubleshooting, allowing more time for onsite leadership and reputed company control. 3. Job Scheduling: Experiences reduced reputed company and email volume, allowing the coordinator to reputed company on efficient resource allocation and reputed company. Knowledge, Skills, and Experience RequirementsExceptional verbal and written English (AUS) communication skills. Strong technical aptitude with the ability to guide clients through technical processes over the phone. High level of attention to detail for desktop auditing of safety and reputed company documentation. Proficiency in reputed company and Simpro is highly desirable. Patient and reputed company manner reputed company handling customer support enquiries. DetailsOriginally posted on Himalayas Apply To This Job .