Vice President, Technology Service Desk/on Site Support Pune

Description Vice President, Managed Print Services Technical Infrastructure Lead At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the worlds investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. Were seeking a future team member for the role of Vice President, Managed Print Services Technical Infrastructure Lead to join our Production Services Workplace Technology Services team. This role is located in Chennai, India Role Overview The Technical Infrastructure Lead for Managed Print Services ensures 247 availability, security, and performance of BNYs global print workplace. This includes ownership of vulnerability remediation, change management, vendor relationships, and drive modernization initiatives to shift the firm toward more digitized output solutions. In this role, youll make an impact in the following ways: Serve as SME and single point of contact for all print infrastructure related incidents, enabling rapid response and service recovery. Oversee infrastructure changes including product/platform upgrades, performance enhancements and end-of-life management. Identify and track vulnerabilities across the global print workplace; drive remediation to meet compliance timelines. Consistently ensure the applications supported are fully compliant to the firms technical operational guidelines Maintain and update runbooks, configuration documentation and DR plans in .