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This is a full-time, on-site ICT Engineer - Technical Support Desk role based in Gurugram. The role involves providing first- and second-level technical support for ICT infrastructure, including networks, systems, and security solutions, to enterprise customers. Daily responsibilities include: Managed incident and service request tickets using ManageEngine, ensuring timely resolution and accurate documentation. Log, track, update, and resolve incidents and service requests using ticketing tool- Manage Engine Deliver first-level technical support to end users, resolving hardware, software, network, printer, and scanner issues within SLA targets. Coordinated with OEMs and vendors for hardware repairs, software issues, and warranty services. Coordinated with customers for preventive maintenance activities and maintained accurate records. Escalated complex technical issues to higher-level support teams when required. Create and maintain technical documentation, SOPs, and knowledge base articles to improve support efficiency. Follow IT security policies, data protection standards, and best practices while supporting users and systems to ensure high service quality and customer satisfaction. Qualifications & Experience Minimum 2-3 years working experience in working on Network and Server/PC support tickets. L1 level knowledge of routing/switching & basic Firewall configuration & working. Good verbal and written communication skills. Basic knowledge of Wi-Fi configuration and working. Vendor management knowledge. Basic understanding of Microsoft AD roles, Backup server & File server basic understanding. PC troubleshooting for recovery, windows issues & hardware related issues (coordination with OEM). L1 level knowledge of CCTV, Access control. Ability to prioritize tasks, manage multiple tickets and work within SLA targets. Relevant qualifications such as a diploma or bachelor's degree in computer science, Information Technology, Electronics, or related field are preferred. Industry certifications (e.g., CCNA, CompTIA Network+, Microsoft certifications certifications). .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.