🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Hiring Now | L1 Service Desk International Voice Process | Freshers Start your career in IT Service Desk with an international voice process! We are hiring enthusiastic and communication-skilled candidates for an L1 Service Desk role supporting international customers. Role: L1 Service Desk / International Voice Process Experience: Freshers Locations: Bangalore & Pune Work Mode: Work From Office Shift: US Night Shift Working Days: 5 Days Working CTC: 3.5 LPA In-Hand: Approximately 21,000 per month Contact HR Lily: +91-XXXXXXXXXX Eligibility - Freshers are welcome to apply - Undergraduates can apply - Graduates can apply - BE/BTech candidates are NOT eligible - Excellent spoken English and communication skills are mandatory - Basic knowledge of computers, troubleshooting, and IT support concepts - Comfortable working in US night shifts - Candidates should be willing to work from the office Key Responsibilities - Handle technical support queries from international customers through voice calls - Provide first-level troubleshooting and technical assistance - Diagnose basic hardware, software, connectivity, and application-related issues - Create and update service tickets for reported incidents - Follow standard troubleshooting procedures and escalation processes - Ensure timely resolution or appropriate escalation of customer issues - Maintain quality, productivity, and customer service standards Skills Required - Excellent verbal and written English communication - Basic understanding of computer systems and troubleshooting - Customer-focused approach with good problem-solving skills - Ability to understand and resolve basic technical issues - Willingness to learn IT Service Desk processes and tools - Comfortable working in US night shifts Why Join This Prospect - Freshers-friendly IT Service Desk opportunity - International voice process exposure - CTC of 3.5 LPA - Approximately 21,000 in-hand per month - Opportunity to build a career in Technical Support / IT Service Desk - Work location options in Bangalore and Pune - Valuable exposure to international customers and global support operations Important Eligibility Note: BE/BTech candidates are NOT eligible for this position. Undergraduates and other eligible graduates can apply. US Night Shift is mandatory. Interested candidates can share their updated resume. Contact HR Lily: +91-XXXXXXXXXX Compensation: 178,921.56 - 300,475.72 per year Benefits: - Commuter assistance - Flexible schedule - Health insurance Work Location: In person .