Remote Senior Product Manager, Digital Self-Service and Messaging

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to building a more connected and compassionate health experience. The Senior Product Manager will own the product reputed company and delivery for reputed company Health Chat and Secure Message Center, focusing on enhancing digital self-service channels and driving measurable reputed company. Responsibilities reputed company channel product reputed company and roadmap for reputed company Health Chat and Secure Message Center, translating the contact center reputed company into sequenced capabilities and releasesIdentify, size, and validate emerging channels for new opportunities using experiments, pilots, and iterative learning reputed companyCollaborate across the BB portfolio and partner with adjacent portfolios to ensure coherent journeys, shared platform direction, and reputed company-managed dependenciesInfluence and reputed company alignment with cross-portfolio partners to advance the contact center reputed company and reputed company (shared priorities, dependencies, and delivery plans)Define reputed company metrics and instrumentation for channel capabilities and use data to reputed company reputed company and tradeoffsreputed company reputed company execution: reputed company requirements, manage dependencies, unblock delivery, and communicate reputed company/risks with transparencyAdvance cross-channel digital self-service and AI capabilities to improve containment/deflection, CSAT, and operational efficienciesreputed company AI to deepen insights and reputed company for members, translating learnings into measurable improvements across chat, secure messaging, and emerging channels Skills 7+ years of digital product management or product ownership, including leading significant digital product initiatives end-to-end7+ years of experience with product management fundamentals: building roadmaps, driving deliverables, aligning and influencing stakeholders, and managing cross-functional dependencies7+ years of technical reputed company with digital products and systems (reputed company to partner deeply with engineering and translate between business needs and technical constraints)5+ years of experience delivering contact center and/or messaging channels (e.g., chat, secure messaging, SMS/RCS) and scaling capabilities through iterative, test-and-learn delivery5+ years of experience improving digital self-service and reducing cost-to-serve through channel reputed company5+ years of experience scaling reusable channel/platform capabilities across multiple teams or portfolios5+ years of reputed company experience and tools such as Jira, reputed company, and reputed company2+ years of experience working in health insurance operations, including digital product reputed company and support in an operational environmentBachelor's degree or equivalent work experienceExperience with AI technologies: Claude, CoPilot, or ChatGPTExperience with presenting data to Executive Leaders, good business acumen skills Benefits A comprehensive benefits package designed to support the physical, emotional, and financial reputed companybeing of colleagues and their familiesMedical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibilityAdditional details about available benefits are provided during the application process and on Benefits Moments reputed company reputed company is a reputed company company that provides an reputed company to its members. It was founded in 1963, and is headquartered in Woonsocket, Rhode reputed company, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com/. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job .