Relationship Manager -Employee Banking

Job Summary Creates and conducts proposal presentations for the portfolio assigned. Responsible to maintain cordial relationship with the corporate clients. Drive revenue growth to the business with the existing and new corporate customers. Ensure knowledge about the market all times to upgrade and rise up to the occasion. Ensure that individual targets are met, along with group targets. Ensure productivity and cross-sell various products. Focus on acquiring new clients - identification of targets Plan the client acquisition strategy. Resolving customer queries and other service issues to maintain customer satisfaction and to meet client excellence. Leveraging business from new and established client relationships. Managing both assets and liabilities. Key ResponsibilitiesStrategy Meet the business objectives initiated by the respective country Retail Clients business Customer focus need-based selling Deepen customer relationship and maximize penetration Fulfils corporate employees' banking needs including payroll and other retail products. Business Achieve personal sales target Segment focus, customer focus needs-based selling Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing. Job requires generating referrals / cross-selling other products of the bank, such as investments, insurance, mortgages, credit cards, personal loans etc All relevant internal and external certification to be completed prior to referring / selling wealth products. Help Drive the Employee Banking one bank agenda Processes Operational quality - Errors free customer application & documentation Responsive and responsible selling Practice appropriate sales and marketing Risk Management Conduct CDD, MLP & TCF diligently Zero tolerance - Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Governance Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Direct Sales - Corporate Salary account Skills and Experience Prospecting Product knowledge Upselling & Cross selling Time management Willingness to learn Qualifications Must be a graduate. MBA (Marketing) will be preferred. Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage. Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite. Good knowledge of the selected market and customer segments would be an advantage. Strong communication and negotiation skills with the ability to influence outcomes. Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit. All relevant internal and external certification to be completed prior to referring / selling wealth products. About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offerIn line with our Fair .