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Roles and Responsibilities : Develop and maintain accurate capacity plans to ensure optimal resource allocation across multiple projects. Collaborate with project managers to identify capacity requirements and develop strategies for meeting those needs. Analyze data from various sources (e.g., WFM reports) to inform capacity planning decisions and optimize scheduling. Provide regular reporting on capacity utilization, identifying trends and areas for improvement. Job Requirements : 4-8 years of experience in capacity planning or a related field (e.g., operations research). Strong understanding of capacity management principles and practices. Proficiency in tools such as [insert specific software]. Bachelor's degree in Operations Research, Computer Science, or a related field. .