Cash Application Associate

Key Responsibilities Process and apply daily customer payments, including checks, ACH, wire transfers, and lockbox activity. Reconcile payment batches and ensure all remittance information is accurately recorded. Process high volume of credit card payments received from customers, including Xipay daily reconciliation and troubleshoot credit card settlement failures. Prepare and apply customers write offs and tax credits in coordination with Collection team Research and resolve unapplied or misapplied cash, short pays, and unidentified payments. Communicate with customers, sales teams, and internal departments to obtain missing remittance details or clarify payment issues. Maintain accurate and organized documentation for audit and reporting purposes. Monitor customer accounts to ensure balances are current and discrepancies are addressed promptly. Support monthend closing activities by preparing reports and assisting with account reconciliations. Identify process improvement opportunities to enhance efficiency and accuracy within the cash application workflow. Qualifications High school diploma or equivalent; associate or bachelors degree in Accounting, Finance, or related field preferred. Experience in accounts receivable or cash application is strongly preferred. Strong attention to detail and high level of accuracy in data entry. Proficiency with ERP systems and Microsoft Excel. Excellent communication and problemsolving skills. Ability to work independently, manage multiple priorities, and meet deadlines. .