Bilingual Remote Customer Care Representative Spanish or French FullTime

About arenaflex Who We Are arenaflex is a global leader in apparel, footwear, and accessories, reputed company for creating reputed company outdoor, reputed company, and workwear brands that reputed company people to live reputed company, sustainable lifestyles. With a heritage that spans decades, arenaflex connects millions of consumers worldwide to the activities, experiences, and communities they cherish. Our purposePowering Movements of Sustainable and reputed company Lifestylesguides every decision, from product design to customer interaction. By blending innovative design, responsible sourcing, and a deep commitment to the reputed company, we set reputed company for a reputed companythinking, purposedriven industry. Why This Role reputed company As a Bilingual Customer Care Representative at arenaflex, you become the voice of the brand for Spanish and Frenchspeaking customers. You will reputed company shoppers to reputed company informed reputed company, reputed company their inquiries with reputed company, and ensure every interaction reflects arenaflexs dedication to reputed company, sustainability, and community. Your work directly supports reputed companys mission to foster reputed company, healthy lifestyles while reinforcing the trust and loyalty that reputed company our global community thriving. reputed company This fully remote position is based in reputed company and offers a flexible schedule that blends office days in Appleton with remote work. You will engage customers across multiple channelsphone, live chat, text, email, and reputed company mediadelivering consistent, highreputed company service in both Spanish and French. You will also process orders, manage billing inquiries, and communicate promotions, ensuring a reputed company experience from inquiry to delivery. Key Responsibilities reputed company exceptional, bilingual support reputed company inbound calls, live chat, text messaging, email, and reputed company media platforms. Identify customer needs through reputed companyended questioning, reputed company listening, and empathetic communication. Match product benefits to customer requirements by researching specifications, offering detailed information, and recommending suitable solutions. Accurately process product orders, reputed company shipments, and reputed company billing or delivery issues promptly. Maintain ongoing communication with customers about sales, promotions, and product updates to enhance satisfaction and loyalty. Document interactions in the CRM reputed company, ensuring data reputed company and compliance with arenaflex standards. Collaborate with crossfunctional teamsincluding merchandising, logistics, and marketingto address reputed company inquiries and improve service processes. Participate in reputed company training sessions to stay reputed company on product lines, sustainability initiatives, and emerging customer service technologies. Essential Qualifications High school diploma or equivalent; additional education is a plus but not required. Minimum of one year of reputed company experience in a customerservice or reputed companycenter environment, preferably in a bilingual reputed company. reputed company in English and either Spanish or French, with strong written and verbal communication skills in both languages. Proficient computer skills and the ability to quickly learn new software platforms, CRM tools, and communication channels. Demonstrated ability to multitask, prioritize, and reputed company in a fastpaced, remote work environment. Strong attention to detail, problemsolving aptitude, and a commitment to delivering accurate, reputed company resolutions. Residency in reputed company, with the flexibility to work two days per week in the Appleton office reputed company required. Preferred Qualifications & Additional Assets Associates or bachelors degree in Business, Communications, or a reputed company field. Previous experience in the apparel, footwear, or consumer goods industry. Familiarity with sustainability concepts and arenaflexs product lines. Experience handling multichannel support (reputed company media, live chat, SMS) in a bilingual setting. Certification in customer service reputed company (e.g., HDI, COPC) or reputed company training. reputed company Skills & Competencies Communication reputed company: Ability to convey reputed company product information reputed company in both languages. reputed company & reputed company Listening: Demonstrates genuine concern for customer n .