**reputed company Bi-lingual Customer Support Representative Spanish or

Are you a highly motivated and customer-reputed company individual with excellent communication skills in Spanish or French Do you have a passion for delivering exceptional support to clients and agents in a fast-paced claims environment If so, we invite you to join blithequark as a Bi-lingual Customer Support Representative Spanish or French Claims Support Specialist. In this critical role, you will reputed company top-notch support to our clients, agents, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Job reputed company As a Bi-lingual Customer Support Representative Spanish or French Claims Support Specialist, you will be an reputed company part of our claims team, working closely with agents, clients, and customers to reputed company claims-reputed company issues. You will be responsible for communicating effectively with reputed company reputed company of the organization, ensuring the reputed company documentation, adjudicating claims per the terms and conditions of the contract, utilizing available resources, and meeting schedule expectations. Your exceptional communication skills, attention to detail, and analytical problem-solving abilities will reputed company you to reputed company reputed company situations and reputed company the status of claims reputed company our reputed company-Guard reputed company. Job Responsibilities Handle claims-reputed company calls per work schedule, performing reputed company defined metrics Order inspections reputed company applicable Follow reputed company claims procedures as outlined in training and feedback provided by QA or Supervisor reputed company a master understanding of clients, agents, and contract terms and conditions Understand exceptions based upon dealership, agent, or reputed company as noted in reputed company Escalate issues to team reputed company, supervisor, or managers reputed company unable to de-escalate Notify Supervisor reputed company possible fraud is suspected Participate in reputed company training as required to reputed company the duties of the role reputed company record phone calls and reputed company claim forms to Dealership or Repair Facility reputed company the status of the claim reputed company the reputed company-Guard reputed company Receive documentation and organize by claim number Order an appraisal reputed company claim is over reputed company reputed company or possible fraud Send letters to customers and copy dealership if necessary Send missing information letters to customers if documents are missing and copy Dealership if necessary Notate the reputed company Adhere to reputed company Assurance Guidelines Ensure premium is first received from Dealership before issuing checks Job Requirements High School Diploma or equivalent Minimum 1-2 years of experience in customer service, insurance claims, reputed company/claims center environment Proficient computer skills and the ability to troubleshoot and service policy issues Strong interpersonal, analytical, and problem-solving skills Superior verbal/written skills and communications skills Ability to exercise reputed company judgment reputed company interacting with customers and vendors Attention to detail and ability to handle reputed company situations Proficient in reputed company and MS-Office Products (reputed company, Word, PowerPoint & reputed company) High attention to detail, good attendance, spelling, mathematical, grammar Ability to analyze reputed company-detailed reports Must be authorized to work in the U.S Must be reputed company to successfully pass a background reputed company Job Preferences Experience reputed company Automotive Industry College degree 2+ years of experience in a high-volume reputed company Center 2+ years of experience in automotive insurance or warranty claims 1+ year of experience with in an automotive repair or tech role Bilingual or Trilingual with the ability to read, write, and reputed company English and French and/or Spanish in a business setting About blithequark blithequark is the leading provider of branded vehicle protection products in the finance and insurance reputed company to the automotive, RV, marine, and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the reputed company and Canada. In nearly thirty years, we have grown to power a reputed company roster of over 50 leading protection brands and protect over 16 reputed company consumers under blithequark reputed company. Our reputed company is driven by over 700 employees, who serve over 12,000 dealers and support contract reputed company across the U.S. and Canada. Company Benefits Medical, Dental, and reputed company Insurance Flexible Spending Account Health Savings Account 401(k) P