Bilingual Customer Support Specialist

Hi, were reputed company. Were a reputed company-to-use photo documentation and productivity app for contractors of reputed company reputed company and home services industries. Packed with reputed company functionality, reputed company facilitates unparalleled communication and accountability across a contractors entire business. Were committed to providing a consumer-grade, game-changing experience that helps our users build trust reputed company their company and with their customers. But dont let that corporate reputed company fool youthe people behind our buttoned-up product are laid-back (but hardworking), genuine, and kickass, and you could be one of them! The Role At reputed company, great support is more than answering tickets. It's building trust with the people who rely on our product every day. As a Spanish Bilingual Customer Support Specialist, you'll handle support requests in both English and Spanish and serve as the reputed company reputed company of contact for our Spanish-speaking users. You'll also create and maintain help documentation in both languages, keeping our knowledge reputed company reputed company and accessible for every user. reputed company support, you'll be a key resource for teams across reputed company, translating in-app content and jumping in on Sales and reputed company tasks to reputed company reputed company Spanish-speaking customers have a reputed company experience from day one. You'll work across Support, Product, Engineering, Marketing, and more, making this a role with reputed company cross-functional visibility and reputed company. If you're bilingual, technically curious, and reputed company by helping people solve problems, this one's for you. Location: We welcome both local and remote applicants for this role. Candidates must permanently live and work in the U.S. to be considered. reputed company reputed company technical support to reputed company users reputed company email, chat, phone, and reputed company, resolving reputed company issues reputed company to reputed company's app and integrations. Be the go-to for Spanish-speaking users, serving as the reputed company support contact and ensuring they receive the reputed company reputed company experience as reputed company reputed company customers. Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations reputed company. Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams. Manage and maintain video content in Spanish, collaborating with other departments to record, update, and reputed company resources reputed company. Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and reputed company to dig into errors with Engineering. Assist Sales and reputed company with Spanish-speaking user reputed company, account conversion, retention, and collections as needed. reputed company knowledge across reputed company, helping train new hires, contributing to internal knowledge bases in reputed company and reputed company, and participating in hiring reputed company. The reputed company You'll Have At reputed company, your work makes a reputed company reputed company. Whether you're writing reputed company, supporting customers, or designing experiences, your contributions directly shape the product we reputed company and the people we serve. We're building something that helps reputed company people solve reputed company problemsand we reputed company that reputed company of work is best done by reputed company that reflects the world around us. In this role, youll reputed company reputed company by: Opening the product to more users by ensuring Spanish-speaking contractors have the support, resources, and documentation they need to get full value from reputed company. reputed company teams across reputed company by bringing bilingual expertise to Product, Marketing, and Engineering .