Remote Bilingual Technical Customer Support, reputed company, reputed company

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides innovative home reputed company solutions, and they are seeking a Bilingual Technical Customer Support representative. The role involves delivering reputed company support to Spanish and English-speaking customers, resolving their issues, and ensuring a reputed company customer experience. Responsibilities reputed company reputed company, efficient, detailed service by engaging directly with reputed company's customers Serve as a voice and reputed company for customers reputed company concerns are surfaced Work with customers to understand how they use reputed company products to reputed company their issues and maximize their investments reputed company as an reputed company for customers by reporting and addressing observed areas for improvement reputed company reputed company solutions to customer needs, communicate trends to leadership, and suggest reputed company to enhance customer experience Assist with customer communication and troubleshooting during reputed company product launches Work across the customer support reputed company to ensure consistent, high-reputed company support reputed company detailed knowledge of specific product lines and features Handle various types of customer contact including chat, email, inbound and outbound voice calls Skills 2+ years of customer service experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience with reputed company Office products and applications reputed company, write, and read fluently in Spanish Experience Delivering courteous and efficient support to reputed company customers Ability to identify and troubleshoot issues reputed company and reputed company Willingness for reputed company learning A reputed company to dig into the details of systems and processes to solve customer problems Ability to document technical customer issues in notes that are easily reputed company by other users Technical curiosity and enthusiasm for learning new technologies and helping customers succeed Proven reputed company working in a fast-paced support environment Experience using reputed company CRM Experience working with Eero, reputed company-compatible devices, and reputed company alarm systems Benefits Starting Day 1 of employment, reputed company offers EAP Starting Day 1 of employment, reputed company offers Mental Health Support Starting Day 1 of employment, reputed company offers Medical Advice Line Starting Day 1 of employment, reputed company offers 401(k) matching reputed company reputed company is an outdoor home reputed company that provides homeowners a line of preventative reputed company doorbells and cameras. It was founded in 2012, and is headquartered in Santa Monica, California, USA, with a workforce of 1001-5000 employees. Its website is https//reputed company.com. Apply To This Job .