Team Lead

Post Closing and Shipping TL, Post Closing - Commercials. (Walk in from Monday to Friday between 11.00 am to 5.00 pm) The Team Lead for Investor Delivery manages the critical "Last Mile" of the loan sale process. This role is responsible for ensuring that the production team audits and delivers loan packages to investors with 100% accuracy and within the 48-hour delivery window. The Team Lead acts as the primary point of contact for complex investor suspense items and internal stakeholders (Secondary Marketing/Closing) SLA Oversight: Monitor the daily pipeline of ~125 loans to ensure all packages are delivered to end investors within 2 business days of closingSuspense Escalation: Serve as the subject matter expert for "hard-to-clear" suspense conditions, working directly with investors to resolve issues within the 24-hour target windowQuality Governance: Conduct side-by-side coaching with Specialists and review QC reports to identify recurring errors in the 45-minute audit procesPipeline Management: Allocate loan files among the 14 Specialists based on complexity and daily volume spikesProcess Improvement: Identify bottlenecks in the delivery workflow and implement solutions to reduce dwell time and investor kickbacks Required Education and Experience 5-9 years of experience in Mortgage Post-Closing or Secondary MarketingProven experience navigating major investor portals (e.g., Fannie Mae PE, Freddie Mac Loan Selling AdvisorStrong analytical skills to interpret complex investor guidelinesStrong leadership skills with a focus on high-volume production and administrative accuracy. Contact person : Elango M Venue : 11th Floor, No. 431, High street, Anna Salai, Teynampet, Chennai, Tamil Nadu 600018 .