Technical Team Lead

PUNE , Infosys BPM Limited Technical Team Lead Job ID/Reference Code PROGEN-EXTERNAL-250145 Work Experience 4 - 9 Years Job Title Technical Team Lead Educational RequirementsGraduate Service LineBPO Service Line ResponsibilitiesManage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach and groom the team.Ensure process & KM compliance along with meeting client and internal commitments.Own all customer escalations and complaints.General knowledge & skills:Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communicationsStrong decision making and analytical abilityDemonstrate patience, passion for problem solving, ability to use knowledge bases, toolsTechnical skillsMin. 2-3 yrs. experience in working in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteAdvance knowledge of T/S Small Forms (iOS, Android, Windows)Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SIntermediate Networking knowledgeFamiliarity with RDC (Remote Desktop ConnectionPreferred Skills:Customer Service->Star hub- Service desk .