Remote Global Operations Manager

Note: The job is a remote job and is open to candidates in USA. JLL is a leading professional services firm specializing in real estate and investment management. The Global Operations Manager will drive operational excellence and process improvements across the company's service delivery platforms, ensuring high-quality real estate services that meet client expectations. This role involves managing day-to-day operations, coordinating teams, and implementing innovative solutions to enhance service delivery effectiveness.ResponsibilitiesExecute operational strategies and initiatives that enhance service delivery effectivenessImplement standardized operational processes while adapting to regional requirements and client-specific needsMonitor daily operations to ensure alignment with established procedures and quality standardsPartner with operations team members and coordinate activities across assigned locations or service areasSupport team development through training, coaching, and performance feedbackPromote collaboration, accountability, and continuous improvement within the accountIdentify and implement opportunities for operational efficiency and service quality enhancementApply best practices and standard operating procedures in daily operationsSupport process improvement initiatives using established methodologies to reduce inefficienciesMaintain operational documentation, procedures, and knowledge resourcesMonitor performance metrics and implement corrective actions as neededCollaborate with service line teams to ensure operational alignment and effective service deliveryWork with internal stakeholders to address operational issues and implement solutionsCommunicate operational status, challenges, and improvements to managementUtilize operational technology platforms, tools, and systems to support service deliverySupport implementation of automation and digital solutions that enhance operational efficiencyLeverage data and reporting tools for operational monitoring and analysisEnsure adherence to regulatory requirements, JLL policies, and client contractual obligationsFollow established business continuity proceduresIdentify operational risks and escalate concerns appropriatelyIdentify operational inefficiencies and propose creative, scalable solutions aligned with global standardsResearch and recommend new approaches, tools, or frameworks that could improve consistency or performance across the accountBring a continuous improvement mindset to every workstreamchallenging the status quo and driving smarter ways of workingSupport monthly governance reporting by connecting with stakeholders to gather updates on best practice rolloutsSupport new hire training initiatives, ensuring hires are on track for account training programsSkillsBachelor's degree in Business Administration, Operations Management or a related fieldMinimum of 3 years of experience supporting process improvement, change management, or governance program support of a large corporate real estate account / portfolioProven track record of leading process improvement initiatives and delivering measurable operational efficiencies in complex, matrixed organizationsStrong project management skills with experience managing multiple concurrent initiatives across different time zones and cultural contextsKnowledge of CMMS and operations technology platformsDemonstrated ability to support large-scale initiatives and cross-functional programsFacilitate change management initiatives related to process improvements, technology implementations, or organizational restructuring, ensuring smooth transitions and stakeholder buy-inChampion best practice sharing and knowledge transfer across regions, fostering a culture of continuous learning and operational excellence throughout the organizationExperience managing global or multi-regional IFM operationsCorrigo experience strongly preferredKnowledge of Smartsheet, SharePoint Lists, and Power AutomateKnowledge of JLL Work Dynamics tools and processesFamiliarity with system integrations, ticketing platforms, or ITSM toolsBenefitsWork Schedule: Remote, M-F 8-5Travel Requirements: up to 5%Company OverviewJLL (Jones Lang LaSalle Incorporated) is a leading global commercial real estate services and investment management company. It was founded in 1783, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.jll.com/.Company H1B SponsorshipJLL has a track record of offering H1B sponsorships, with 12 in 2026, 70 in 2025, 47 in 2024, 60 in 2023, 68 in 2022, 39 in 2021, 43 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To this Job .