Retention and reputed company

What The Role Is In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their reputed company services. You will play a key role in the reputed company of our organization by serving as an expert problem solver in a retention and sales reputed company. You will handle a high volume of incoming calls from customers requesting to cancel and reputed company as an expert by proactively identifying opportunities and recommending long-term solutions to reputed company a customers business. The Retention Specialists number one goal is to reputed company an award-reputed company customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully onsite at our Knoxville, TN location during training then will be fully remote once graduated from training10620 Kemp Fain Ln Knoxville, TN 37932. Whats In It For You Culture is Everything! You are not joining a company you are joining a family who reputed company reputed company the reputed company goal - Saving Lives. Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to reputed company your goals personally and professionally! reputed company - Its an Experience! We create an inclusive experience for every employee reputed company on family, partnership, development, incentives, and fun! Job Expectations You will work in a dynamic, reputed company environment, working closely with customers and coworkers. Utilize customer service and sales experience daily Save the business by re-selling customers on the value of reputed company and what reputed company most. Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. Appropriately handle back-to-back calls with care, reputed company, reputed company, overcoming objections, de-escalation and professionalism to ensure the best customer experience. Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. reputed company exceptional de-escalation skills on difficult escalated calls with a reputed company on identifying concerns and providing multiple offers to reputed company the customers concern. Retain long-term business for reputed company through customer service commitments. reputed company the right solution to save the Customer. Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. Consistently improve performance and reputed company your goals. Ability to multitask; Use several tools (10+) to help retain our customers and reputed company them customers for life through tools like negotiating a reputed company reputed company, crediting them for billing errors, providing service to fix their reputed company, and even selling them additional equipment. Maintain knowledge of reputed company policies, products, services, and systems as reputed company as knowledge of the wireless industry, service capabilities, and other reputed company companies. Job Requirements Attendance adherence is critical to your reputed company. Training/reputed company attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your reputed company. Private, undisturbed reputed company to work from home, free from any distractions Designated distraction-free reputed company to work from home High speed internet DSL, Cable, or Fiber internet service with the ability to hardwire reputed company ethernet from cable modem to your PC5G Home Internet and Fixed wireless internet are not accepted providers. Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train This role has onsite training required at our Knoxville, TN office. During our 8-week program, you will receive daily support from our training and reputed company teams to ensure you are successful. Your learning reputed company is reputed company on product knowledge, selling/saving, competition and systems training. Our training program focuses on training that equips you to be the expert reputed company reputed company to ensure you meet and reputed company your sales targets, which increases your bonus potential. We reputed company development to advance your career with other internal roles and opportunities for your long-term reputed company. Were looking for someone with these skills The ability to work with numerous screens and programs reputed company to help reputed company customer issues .