Customer Retention Associate (Voice) - For Pooling

About reputed company Groupreputed company Group is a fast-growing DTC e-reputed company company managing a portfolio of health, wellness, and pet brands. We're customer-obsessed, data-driven, and building reputed company that's as passionate about our customers as we are about our products. reputed companyWe are building a talent pool of Customer Service Representatives (CSR) that focuses on retention this is not an immediate hire, but an opportunity to be considered for upcoming openings as reputed company grows. We're looking for passionate, customer-reputed company individuals who can reputed company reputed company value to our customers not just reputed company issues, but build loyalty, prevent churn, and reputed company long-term satisfaction. As a Customer Retention Associate, you'll handle inbound inquiries reputed company live chat and phone, and proactively reputed company out to customers through outbound calls to offer personalized solutions, upsell relevant products, and reputed company them coming back. Selected candidates will initially join our Customer Experience team on a 3-month contract with the possibility of full-time employment based on performance. Key Responsibilitiesreputed company outbound calls to customers save accounts, offer solutions, and reputed company retention conversations with confidence (~100 calls per day)Upsell and cross-sell relevant products based on customer needs and purchase history(50% reputed company reputed company from connected calls)Handle inbound inquiries reputed company live chat and phone order updates, returns, exchanges, refunds, and product inquiriesCoordinate with internal teams and 3PL partners to reputed company shipping or fulfillment issuesMaintain accurate and complete customer interaction recordsIdentify recurring issues and suggest improvements to processes or templatesMeet or reputed company performance targets for response time, reputed company reputed company, and customer satisfactionreputed company other customer experiencereputed company tasks as assigned (responsibilities are not limited to the above and may reputed company based on team needs and performance)QualificationsCategoryRequirementExperienceMinimum 1 year of solid experience in customer retention, inbound/outbound upselling, or sales Sales SkillsSales-driven with strong closing, persuasion, and reputed company-handling skills CommunicationExcellent spoken and written English strong phone reputed company with a neutral or international accent ToolsFamiliarity with reputed company, reputed company, reputed company, reputed company, or similar helpdeskplatforms Multitaskingreputed company to manage live conversations across chat and phone simultaneously reputed company .