🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Responsibilities Troubleshoot application and software related issues and determine the root cause for the issues Work on defined SLAs to ensure that our client receives the best of the services Provide minor enhancements, production, and technical support to LogiNext's enterprise clients Monitor production alerts and escalate the issues for any anomalies in the system Ensure complete compliance of ticketing tool and report metrics on a daily basis Work with the existing engineering team to maintain highly scalable and secure products Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team Provide 247 technical support to all production practices on holidays and weekends on a rotational basis Requirements Bachelor's degree in Computer Science, Information Technology or related field Minimum 7 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB Expertise on production support processes such as incident or change management, call triaging, critical issue procedures Experience with application support organization working in 24*7 environments Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises Knowledge of monitoring tools, alert escalation, customer and other stakeholder management Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued Providing support on weekends on a rotational basis .