Customer Success Representative

Responsibilities: Manage end-to-end customer relationships from post-sale through ongoing account management across the Asia-Pacific region Drive annual subscription renewals and identify expansion opportunities Conduct product demonstrations, explain new features, and onboard new customers Monitor customer engagement metrics and conduct regular account health reviews Build and nurture strong customer relationships to increase product adoption and satisfaction Identify and execute cross-sell and upsell opportunities within existing accounts Serve as the voice of the customer, providing feedback to internal teams Work across multiple time zones to accommodate customers throughout the region Requirements: Fluency in Mandarin and Cantonese (spoken and written) is essential for serving customers in China, Hong Kong, and Taiwan Professional proficiency in English Minimum 2 years of experience in Customer Success, Account Management, or a related role, preferably within an online or SaaS environment Experience with CRM platforms and customer support tools such as Salesforce, or similar systems, is highly desirable Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously Excellent interpersonal and communication skills with the ability to build rapport and trust across cultures Customer-centric approach with the ability to understand business needs and deliver tailored solutions Team player with high integrity, reliability, and attention to detail Flexibility to work with customers across different time zones in the Asia-Pacific region .