Customer Success Specialist (Sketchup)

Hope Technologies Pvt. Ltd. Hope Technologies Pvt. Ltd. is a leading distributor of engineering and design software solutions across India and the SAARC region. The company specializes in bringing globally recognized CAD, BIM, 3D and digital engineering technologies to architects, designers, engineers, manufacturers, and construction professionals. Hope Technologies is the Authorized Distributor of Trimble SketchUp & ZWSOFT products across India and the Greater SAARC region, and a Bentley Golden Channel Partner, delivering advanced solutions for design, visualization, engineering, and infrastructure development. With a strong focus on technology adoption, training, and customer success, Hope Technologies works closely with professionals and organizations to implement efficient digital workflows, improve productivity, and enable better project delivery. Qualification - Bachelor's Degree or Diploma in Architecture, Interior Design, Civil Engineering or related disciplines. 13 years of experience in Customer Success, Technical Support, Pre-Sales, Training, or CAD/BIM/3D Design Software.Freshers with strong SketchUp proficiency and excellent communication skills may also apply. Requirements - Onboard new SketchUp customers and ensure successful software adoption. Conduct product demonstrations, onboarding sessions, and user training for customers and partners.Provide technical guidance and best practices for SketchUp workflows and related solutions.Build and maintain strong relationships with customers to maximize satisfaction and long-term engagement.Resolve customer queries by coordinating with Sales, Technical Support, and Product teams.Monitor customer usage, identify adoption gaps, and proactively drive product utilization.Promote subscription renewals, upsell opportunities, and additional SketchUp solutions where appropriate.Collect customer feedback and communicate product enhancement suggestions to internal teams.Maintain accurate records of customer interactions using CRM tools.Deliver an exceptional customer experience through timely communication and problem resolution.Willingness to travel extensively across India for customer meetings, training sessions, partner engagements, and company events. Skills Required - Good knowledge of SketchUp, 3D modeling, and visualization workflows. Familiarity with architectural drawings, interior design concepts, or engineering design workflows.Excellent presentation, communication, and interpersonal skills.Strong problem-solving and customer relationship management skills.Willingness to travel for customer meetings, training sessions, and events. Preferred Software Knowledge - SketchUp Pro LayOutTrimble ConnectV-Ray, Enscape, D5 Render, Lumion, or Twinmotion (preferred)Basic knowledge of CAD software is an advantage. Location - Delhi/Noida .