Customer Success Manager Medical Quality & Bengaluru

About Turing: Turing is one of the worlds fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems. Turing helps customers in two ways: Working with the worlds leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM, and frontier knowledge; We are seeking experienced Customer Success Managers to help train advanced AI systems. You will create, evaluate, and refine realistic tasks involving customer onboarding, adoption, retention, renewals, account health, stakeholder management, and value realization. You will verify accuracy, relevance, and practicality, helping AI produce transparent, customer-focused solutions aligned with proven success practices and real-world business needs. 815 years of experience in Customer Success or account management, primarily within enterprise SaaS settings. ~ Proven ownership of strategic enterprise accounts, including complex customer lifecycles, renewals, retention, and revenue growth. ~ Robust experience developing health-score frameworks, renewal playbooks, risk-management processes, and success metrics. ~ Demonstrated ability to build trusted relationships with executive stakeholders and lead business reviews and escalations. ~ Expert in designing onboarding, adoption, value-realization, retention, and account-expansion strategies. Produce high-difficulty expert tasks and gold-standard solutions in the functional area. Review and calibrate team members' output and own day-to-day quality. Education & Experience: Bachelor's degree or equivalent practical experience in any field. Experience in AI evaluation, data annotation, content review, quality assurance, or a related analytical role is preferred but not required. Commitments Required: at least 4 hours per day and upto 40 hours per week with 4 hours of overlap with PST. Engagement type: Contractor. .