Regional Manager Customer Success East (Remote)

About the position The Regional Manager, Customer Success leads a geographically distributed team of Customer Success professionals supporting Smart Cares largest and most strategic customers. This role owns customer outcomes across a defined region, including adoption, retention, expansion, and overall customer health. As a member of the Smart Care Go-to-Market team, we aspire to sustain Stryker's Smart Hospital Platform using approaches our customers rave about. We do this through clear communication, exemplifying professionalism, driving consistency, and empowering customers. Responsibilities Lead, coach, and develop a regional team of Customer Success Managers Own customer health, renewal readiness, and expansion outcomes Hire, onboard, and train high-performing customer success professionals Partner with Sales, Customer Excellence, Technical Support, Marketing and Engineering Act as escalation point for critical customer issues within your region, supporting team on customer and internal meetings as needed Develop regional processes, metrics, and reporting Requirements Bachelors degree required Minimum 8 years in customer success or account management with min 3 years leading teams, mentoring, and/or coaching Ability to travel as needed (20%) Nice-to-haves Healthcare industry and enterprise SaaS experience. Excellent project management skills. Demonstrated experience with customer success software tools and CRM systems. Experience with Stryker Digital solutions Demonstrated history of managing difficult customer situations with positive outcomes. Apply To this Job .