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```htmlAbout careerzynith Leading the Real Estate Web Platform Marketcareerzynith is the highestrated realestate website platform across North America and Canada, empowering agents, teams, and brokerages with cuttingedge digital tools that drive lead generation, brand visibility, and business growth. Our mission is to transform the way realestate professionals connect with clients online, delivering intuitive, customizable websites built on a robust WordPressbased CMS. With a passionate team, a culture of collaboration, and a relentless focus on customer delight, careerzynith is rapidly expanding its footprint and looking for talent that shares our vision. Why This Role Matters Customer Success is the heart of careerzyniths growth strategy. As a FullTime Customer Success Manager, you will be the primary liaison between our sales organization and our support engineers, ensuring that every new client experiences a seamless transition from purchase to active, satisfied user. Your ability to nurture relationships, solve complex problems, and showcase the full value of our platform will directly influence client retention, upsell opportunities, and the overall reputation of careerzynith in the industry. Role Overview Reporting to the Head of Customer Success, you will own the postsale journey for new careerzynith customers. You will conduct onboarding, deliver personalized product demonstrations, provide advanced technical support, and proactively identify opportunities for clients to leverage new features that align with their business goals. This position offers clear upward mobility, with pathways toward senior management as our Customer Success team continues to scale. Key Responsibilities Client Onboarding & Relationship Building:Take each new client under your wing immediately after signup, establishing trust and setting expectations for a successful partnership. Proactive CheckIns:Conduct regular checkup calls or emails to assess client satisfaction, uncover hidden challenges, and introduce relevant existing or upcoming features. Live Product Demonstrations:Lead oneonone screenshare sessions using Google Hangouts (or comparable tools) to walk clients through website functionalities, custom CMS tools, and new product releases. Advanced Technical Support:Resolve complex support tickets submitted via Intercom, troubleshoot issues on the custom WordPressbased CMS, and guide clients through configuration steps. Phone Support & RealTime Assistance:Provide timely assistance through Kixie, ensuring a hightouch experience for urgent inquiries. Project Management Collaboration:Coordinate with internal teams using Teamwork, ClickUp, and Asana to track client requests, feature rollouts, and implementation timelines. Advocacy & Upsell Identification:Recognize moments where additional careerzynith products or premium features can solve client pain points, and collaborate with the sales team to drive expansion. Documentation & Knowledge Sharing:Contribute to internal knowledge bases, create clientfocused guides, and share best practices with fellow Customer Success Representatives. Remote Work Discipline:Maintain personal organization, meet daily productivity targets, and communicate effectively across PST and EST time zones. Essential Qualifications Fluent written and spoken English with exceptional communication skills.Minimum 1+ year experience in a Customer Success, client support, hospitality, or related role where relationship building was a core responsibility.At least 1 year of handson experience with WordPress or a comparable content management system; familiarity with custom CMS architectures is a plus.Demonstrated experience delivering oneonone virtual support or consulting sessions (e.g., via Google Hangouts, Zoom, or similar platforms).Proficiency with ticketing systems, specifically Intercom, and phone support tools such as Kixie.Experience navigating project management platforms (Teamwork, ClickUp, Asana) to track client tasks and internal workflows.Strong ability to convey technical concepts in clear, nontechnical language, fostering positive business relationships.Selfmotivation, accountability, and disciplined time managementcritical for a fully remote position.Preferred (Bonus) Qualifications Prior experience in the realestate industry, understanding of brokerage operations, and familiarity with agents daily workflows.Background in SaaS or webtechnology sales enablement, especially within .