Technical Process Executive Service Desk Freshers

Hiring Now | Technical Process Executive Service Desk (Freshers) | Infosys BPM | Hyderabad Kick-Start Your IT Support Career with Infosys BPM! Are you a fresh graduate passionate about technology, troubleshooting, and customer support Join Infosys BPM as a Technical Process Executive Service Desk and work with global clients while building a strong foundation in IT service management and technical support. Position Details Role: Technical Process Executive Service Desk (Freshers) Location: Hyderabad Experience: 01 Year Qualification: Any Full-Time Graduate (15 years of formal education) Employment Type: Full-Time Work Model: 100% Work from Office Shift: 24x7 Rotational Shifts (US Shifts) Key Responsibilities As a Technical Process Executive, you will Provide support to global clients via calls and email Troubleshoot technical issues related to: VPN Drivers O365 Active Directory Operating Systems Basic Networking Microsoft Office and other productivity tools Work on ticketing tools Analyze technical issues and provide timely, effective resolutions Deliver exceptional customer experience and ensure high customer satisfaction Candidate Requirements We are looking for candidates who possess: Excellent verbal and written communication skills Strong analytical and problem-solving abilities Ability to independently resolve technical queries Willingness to work in a 24x7 rotational (US shift) environment Comfortable work from the Pune office Non-Negotiable Criteria Please apply only if you meet the following requirements: Fluent English communication is mandatory 100% Work From Office (No Remote/Hybrid Option) Comfortable with Night Shifts and Rotational Shifts Mandatory 2 Months of Training at Mysore Campus Why Infosys BPM At Infosys BPM, you'll have the opportunity to: Work with global clients across multiple industries Be part of a robust technology ecosystem that fosters innovation and growth Experience a collaborative culture focused on continuous learning Access career advancement and professional development opportunities Interested in This Opportunity Let's Get Started! If this role excites you and aligns your experience, we'd love to hear from you. Candidate Profile Details (Required for Screening) To help us fast-track your application, please share the following details along with your updated resume: Full Name: Email Address & Contact Number: Highest Qualification / Graduation Degree: Date of Birth: Post-Graduation Details (If Applicable): Total Professional Experience: Relevant Experience in Customer Service / Solution Design: Current / Most Recent Organization: Current CTC (Annual): Expected CTC (Annual): Notice Period / Earliest Joining Availability: Current Location: Send your updated resume along with the above details to: simran.2006052@infosys.com Take the Next Step in Your Career! Were excited to connect with passionate professionals who are ready to make an impact and grow their careers with Infosys BPM. Warm Regards Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR www.infosysbpm.com Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers #FreshersHiring #TechnicalSupport #ServiceDesk #InfosysBPM #ITJobs #HelpdeskSupport #CustomerSupport #ActiveDirectory #Office365 #Networking #VPN #HyderabadJobs #USShifts #GraduateJobs #CareerOpportunity #HiringNow #WalkInJobs #TechCareers #ITSupportJobs #NaukriHiring #EntryLevelJobs .