Customer Experience Manager

Designation: Customer Experience Manager Experience: 7+ Yrs Company Details: Philippines Based MNC Company Location: RS Puram, Coimbatore Work Timing: 3 PM - 12 AM Industry: BPO Salary: Best in the industry based on experience and performance. Role & responsibilitiesStrong experience in Customer Success, Account Management, Service Delivery, and/or Operations, preferably in a BPO or staffing environment.Act as the primary point of contact for International clients.Proven ability to build and maintain strong client relationships through a consultative, relationship-driven approach.Track record of delivering results in fast-paced, deadline-driven environments while managing multiple priorities.Experience in account growth strategies, including upselling and cross-selling to maximize client value.Strong people management experience, with a focus on mentoring, coaching, and team development.Exceptional communication skills (verbal, written, and presentation) with the ability to engage effectively across phone, email, and in-person meetings.Strong analytical and problem-solving skills, with keen attention to detail and data-driven decision-making.Solid understanding of legal contracts, IT systems, HR policies, procedures, and labor laws.Highly adaptable with a strong work ethic, team-first mindset, and innovative problem-solving approach.Preferred candidate profileBachelor's degree (BS or BA) or equivalent work experienceAct as the primary point of contact for clients, ensuring outstanding service, satisfaction, and longterm partnerships.Client ManagementPeople Management & DevelopmentStakeholder ManagementReporting & Data InsightsProcess Optimization & Additional Responsibilities .