Manager, Trade & Compliance

ROLE OVERVIEW The Manager Trade & Compliance owns the end-to-end import/export control of the client's hardware movements: Move Order Request (MOR) processing across client and third-party logistics (3PL) warehouses, review and validation of commercial invoices, packing lists and air/ocean waybills, Harmonized System (HS) classification, Export Control Classification Number (ECCN) determination and Certificate-of-Origin verification, and the resolution of customs blocks and holds. This is a low-volume, high-consequence remit a single misclassification, missing declaration or unapproved dangerous-goods shipment can halt a delivery, incur penalties or create audit exposure so the manager's judgment, controls and escalation discipline matter more than throughput. Leading a distributed team of trade compliance analysts and import/export coordinators, the manager sets priorities and 16x5 coverage, develops the team's technical certifications, and acts as the senior escalation point for customs holds, regulatory rulings and broker performance. The role owns the country-compliance audit tracker, monthly compliance reporting and audit defence, and partners with Order Management, Procurement & Asset Management, Forward Logistics & Inventory, customs brokers and freight forwarders, and the client's own Trade & Compliance organisation. Because Astreya already executes cross-border movements for the client, the manager builds on established broker, forwarder and carrier relationships rather than starting cold. KEY RESPONSIBILITIES Team Leadership & People Management Lead, coach and develop a team of trade compliance analysts and import/export coordinators, building depth in classification, documentation and customs practice. Own workload allocation, 16x5 coverage, capacity planning, hiring and onboarding so the line is resourced against shipment demand and regional time zones. Keep the team's technical qualifications current dangerous-goods (IATA / IMDG) certification, lithium-battery handling and customs training and evidence it for audit. Own SOPs, the logistics & compliance handbook alignment, training and knowledge management so the team executes consistently and audit-ready rather than rediscovering process. 2. Trade Compliance & Documentation Governance Own the accuracy and completeness of all trade documentation supporting MORs commercial invoices, packing lists, air and ocean waybills, and manual customs-clearance documents created where automated pipelines fail. Govern HS classification, ECCN determination and Certificate-of-Origin verification, and own the upstream part-number classification gate that every compliant shipment depends on. Approve commercial invoices and control location-code and regional entity mappings within the client's commercial-invoice tooling, keeping the underlying data clean. Direct proactive regulatory research into shipping laws, import/export restrictions and tax liabilities for new or expanding delivery locations, and convert findings into operating procedure. Own Export Electronic Information (EEI) / AES filings, wireless approvals and other specialised compliance gates in scope, escalating to the client where a formal ruling is required. 3. Customs, Dangerous Goods & Brokerage Management Act as senior escalation owner for international inbound shipments blocked or held at customs, driving each to release with root cause and preventive action logged. Govern and approve the global shipment of hazardous and restricted commodities notably lithium-ion batteries (UN3481 / UN3091) setting packaging, labelling and carrier-declaration standards. Own the global ATA Carnet programme for temporary cross-border movements of corporate hardware and demonstration equipment. Manage customs broker and freight forwarder performance against agreed metrics, and own transportation cost and performance reporting. Support regional transportation programmes and reverse-logistics economics, reasoning about duty, import tax and freight cost alongside compliance obligation. 4. Governance, Audit & Stakeholder Management Own the service levels and KPIs for the Trade & Compliance line and report performance to client and Astreya leadership. Maintain the country-by-country compliance audit ledger and lead audit defence, ensuring evidence is complete and retrievable. Produce and present monthly reporting tickets and bugs resolved, acknowledgment and resolution times, documentation updates and the compliance audit tracker. Act as the single point of contact for the client's Trade & Compliance organisation, Order Management, logistics partners and brokers on regulatory and escal .