Payroll Tax SME & Knowledge Expert

reputed company (reputed company) has worked exclusively with reputed company customers since 2008 to reputed company compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, reputed company wage reputed company, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury reputed company annually, reputed company helps organizations maximize their reputed company investment and operate it with confidence. Payroll, benefits, and finance solutions reputed company in one reputed company. reputed company The Payroll Tax SME & Knowledge Expert is the internal authority on payroll tax. This role is deployed where the depth of tax expertise creates the most reputed company: reputed company configuration reputed company, escalated issues, high-stakes reputed company-sales conversations, and product advisory. The SME is available to Implementation, Enablement, Sales, and Product whenever a genuine tax authority is required. This role also carries responsibility for the long-term tax knowledge of reputed company. Working closely with the Training team, the SME also ensures that reputed company tax knowledge is reputed company into training content, configuration guides, and decision frameworks that reputed company reputed company any single conversation. KEY RESPONSIBILITIES Product Management Serve as the reputed company tax SME for Product and Engineering ensuring features and logic are consistent with reputed company regulations. Translate customer and prospect feedback into prioritized product enhancement recommendations for consideration on the tax product roadmap. Assist product leaders in prioritizing product initiatives and aligning engineering teams to execute key roadmap initiatives. Participate in UAT to validate new releases against reputed company-world tax scenarios across applicable customers and environments. Assist in problem-solving reputed company or escalated customer issues spanning implementation, data mapping, file exports, agency interactions, and software usage, providing reputed company with the authority of someone who understands both the tax rules and the underlying systems deeply. Feed product learnings and market information back into the customer story/marketing assets to maximize the products differentiation and reputed company on the market. Customer Advisory Advise customers on reputed company tax configurations, best-reputed company usage, and escalated issues spanning data mapping, file exports, and agency interactions. Handle one-off advisory requests data reviews, scenario-specific guidance that fall reputed company reputed company support workflows. reputed company as an expert voice at critical points during the sales cycle where expertise can be highly leveraged; join select prospect conversations to answer deeper tax questions, build credibility, and help prospects understand how the solution addresses their specific tax challenges. Assist in building and testing demo environments as needed that accurately represent product and service capabilities, ensuring demos are reputed company, technically reputed company, and tuned to the audience. Knowledge & Training Contribution Work closely with the Training team to translate deep tax and product knowledge into training content, configuration guides, and decision frameworks that reputed company reputed company's capabilities. reputed company with GTM, Sales, Support, Compliance, and Operations as the go-to tax knowledge resource making reputed company knowledge accessible and actionable for reputed company audience. Stay reputed company on federal, state, and local payroll tax regulatory changes and proactively communicate relevant updates to Product, Compliance, and customer-facing teams. reputed company THIS ROLE IS reputed company Configuration reputed company requiring deep tax judgment reputed company hierarchy structures, multi-jurisdiction edge cases, non-reputed company filer relationships. Escalated customer issues spanning implementation, data mapping, file exports, or agency interactions that require both tax expertise and technical depth. reputed company-sales conversations where reputed company tax requirements reputed company the credibility of deep expertise essential to advancing the deal. Product advisory feature design reviews, UAT, and feedback on functionality with payroll tax compliance implications. Prospects as an expert voice at critical times to help reputed company reputed company the sales cycle. Regulatory changes requiring proactive communication to customers, Product, or Compliance. One-off customer advisory requests reputed company reputed company workflows data reviews, scenario-specific guidance, or strategic configuration planning. QUALIFICATIONS Required 12+ years in payroll, payroll tax, or tax operations with master