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Roles and Responsibilities : Monitor and analyze real-time WFM data to ensure accurate forecasting, scheduling, and staffing levels. Collaborate with team members to resolve issues related to labor management, including overtime tracking and attendance reporting. Develop and maintain reports using MIS tools to provide insights on workforce performance, productivity, and efficiency. Provide support for RTA (Real-Time Analytics) initiatives by analyzing data from various sources. Job Requirements : 2-6 years of experience in a similar role within the BPO/Call Centre industry. Strong understanding of WFM principles, practices, and technologies such as Workforce Management Systems (WMS). Proficiency in creating reports using MIS tools like [insert specific software]. Experience working with RTA platforms or willingness to learn. .