ERP Program Governance Lead

We are seeking an experienced Program Manager to oversee ERP program governance, manage critical incidents, drive issue resolution, and provide executive-level communication across complex enterprise environments. The ideal candidate will have strong experience in SAP and Oracle ERP applications, stakeholder management, escalation handling, and operational governance. Key Responsibilities : - Manage end-to-end program governance for ERP initiatives and operational support engagements. - Act as the primary point of contact for major incidents, critical issues, and escalations. - Proactively identify, track, and resolve program risks, issues, and dependencies. - Communicate incident impact, status, mitigation plans, and resolutions to senior leadership and executive stakeholders. - Drive cross-functional collaboration among business, application, infrastructure, and support teams to ensure timely issue resolution. - Establish and govern escalation management processes and service delivery standards. - Monitor program health through KPIs, SLAs, governance reviews, and performance dashboards. - Lead executive governance meetings, steering committees, and status review forums. - Ensure adherence to compliance, audit, security, and organizational policies. - Coordinate with SAP and Oracle ERP support teams to manage business-critical incidents and service improvements. - Drive continuous improvement initiatives to enhance operational efficiency and service quality. Required Qualifications : - Bachelor's degree in Engineering, Information Technology, Computer Science, or a related field. - 12+ years of overall IT experience with 5+ years in Program Management or Governance roles. - Strong experience managing large-scale ERP landscapes, including SAP and Oracle applications. - Proven experience in incident management, problem management, and escalation handling. - Experience communicating with senior leadership and executive stakeholders. - Strong understanding of ITIL processes, service management, and governance frameworks. Key Skills : - Program Management - Executive Stakeholder Management - Incident & Problem Management - Escalation Management - SAP ERP Applications - Oracle ERP Applications - Governance & Compliance - Risk Management - Service Delivery Management - ITIL Framework - Leadership & Communication - Cross-functional Team Management - Preferred Certifications - PMP / PgMP - ITIL Foundation or ITIL Managing Professional - SAP or Oracle ERP certifications (preferred) Experience : - 12-15+ years of IT experience - Experience managing ERP programs, incidents, escalations, and executive communications in SAP and Oracle environments - Key Success Factors - Strong executive presence and communication skills. - Ability to handle high-severity incidents and critical escalations with confidence. - Proven track record of driving resolution across multiple teams and stakeholders. - Deep understanding of ERP operations, governance, report, dashboards and service delivery excellence. .