General Manager Procurement, Supply Chain and Customer Delivery (Gurugram)

General Manager Enterprise Supply Chain, Procurement & Customer Delivery Location: Gurgaon (Full-Time, Work from Office) Reporting To: Founder & CEO Company: DCGpac About DCGpac DCGpac is India's leading B2B packaging and procurement solutions company, serving over 50,000 online customers and 300+ corporate customers across India. We work with some of India's largest enterprises through a unique combination of packaging, procurement, warehousing, supply chain solutions, design services, sustainability solutions, and technology-enabled sourcing. As we accelerate towards our vision of becoming a 1,000+ crore enterprise and creating India's most trusted procurement and packaging ecosystem, we are looking for an exceptional leader to build world-class execution capabilities and customer experience. The Opportunity This is one of the most critical leadership roles at DCGpac. We are looking for a highly accomplished General Manager Enterprise Supply Chain, Procurement & Customer Delivery who can transform operational execution, drive process excellence, strengthen procurement capabilities, and build a scalable delivery engine capable of supporting a 1,000 crore business. The role requires a leader who has successfully managed complex procurement and supply chain operations exceeding 200 crore annually and has experience handling multi-location operations, custom manufacturing, vendor ecosystems, and enterprise customer deliveries. The ideal candidate will bring a blend of: Solid technical and packaging knowledge Procurement excellence Operational discipline Supply chain leadership Process orientation Technology and AI adoption mindset Customer obsession Key Mission Build India's Most Reliable Procurement & Delivery Engine Your mission will be to: Achieve 99%+ On-Time / Before-Time Deliveries Build predictable and scalable operational processes Create a customer-first execution culture Strengthen procurement margins through strategic sourcing Eliminate operational leakages and firefighting Deploy technology, dashboards, automation and AI across operations Develop future-ready teams and leaders Key Responsibilities 1. Enterprise Customer Delivery Excellence Lead end-to-end delivery execution for enterprise customers across India. Responsible for Delivery commitment accuracy Order fulfilment excellence Production planning coordination Dispatch monitoring Escalation management Customer satisfaction Service-level compliance Drive: OTIF (On Time In Full) Perfect Order Index Customer Experience Scores Delivery Predictability 2. Support Central Procurement Department (CPD) Head the Central Procurement Department and drive: Strategic sourcing Vendor negotiations Cost optimization Vendor development Alternate sourcing Category management Procurement governance Manage procurement across: Packaging materials Industrial supplies Warehouse consumables Tools & equipment Printing solutions Customized products Services procurement 3. Process Excellence & Operational Transformation Design and institutionalize scalable processes. Implement SOPs Quality Gates Service-Level Agreements Escalation Matrices Vendor Scorecards Capacity Planning Systems Risk Management Frameworks Drive a culture of: Accountability Discipline Predictability Continuous Improvement 4. AI & Technology Enablement Champion technology-driven execution. Leverage AI and automation for: Delivery prediction Vendor performance tracking Procurement analytics Demand forecasting Capacity planning Exception management Customer communication Develop real-time operational dashboards and management cockpits. 5. Leadership & Team Development Lead multiple cross-functional teams including: Procurement Customer Delivery Supply Chain Operations Vendor Management Planning Build future leaders through: Coaching Performance managem .