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Vacancy Name Associate Specialist, Customer Services & Technical Support Requisition No VN4528 Time Type Full Time Location Gurgaon Office Additional Location Country India Job Description Find purpose in each day while contributing to a workplace revolution! SHL, People Science. People Answers! Are you passionate about delivering excellent customer experiences while solving technical challenges As an Associate Specialist, Customer Services & Technical Support, you'll be responsible for providing prompt technical assistance to customers, troubleshooting issues, and ensuring timely resolution of client requests. You'll work closely with internal teams to resolve complex issues, manage cases within defined SLAs, and contribute to continuous improvements in our products and processes. A great benefits package is offered in a culture where career development, ongoing coaching, collaboration, flexibility, diversity, and inclusivity are all intrinsic to our culture. There is a huge investment in SHL currently, so there's no better time to become part of something transformational. What You Will Be Doing: Provide prompt technical support to customers through approved communication channels and resolve issues at the first point of contact wherever possible. Investigate, troubleshoot, and escalate complex technical issues while ensuring clear documentation and communication. Manage and track customer cases, ensuring requests and incidents are resolved within defined SLAs and timelines. Collaborate with Product, Engineering, Operations, and other internal teams to drive timely issue resolution. Maintain accurate records of customer interactions, issues, and resolutions while supporting data reviews and client audits. Identify recurring technical issues and contribute to process and product improvement initiatives. What We Are Looking For: Essential: 12 years of experience in a customer service, technical support, or customer delivery environment. Strong customer service, interpersonal, analytical, written, and verbal communication skills. Experience working with KPIs, SLAs, milestones, deadlines, and change requests. Good operational knowledge of Microsoft Office, Smartsheet, JIRA, and Salesforce. Ability to remain composed and perform effectively in high-pressure situations. Desirable: A proactive, customer-focused approach with strong problem-solving skills. Experience working collaboratively with cross-functional teams in a fast-paced environment. Get in Touch: Find out how this unique opportunity can help you achieve your career goals by applying to our knowledgeable Talent Acquisition team. Choose a new path with SHL. About Us We unlock the possibilities of businesses through the power of people, science and technology. We started this industry of people insight more than 40 years ago and continue to lead the market with powerhouse product launches, ground-breaking science and business transformation. When you inspire and transform peoples lives, you will experience the greatest business outcomes possible. SHLs products insights, experiences, and services can help achieve growth at scale. What SHL can offer you Diversity, equity, inclusion and accessibility are key threads in the fabric of SHLs business and culture (find out more about DEI and accessibility at SHL) Employee benefits package that takes care of you and your family. Support, coaching, and on-the-job development to achieve career success A fun and flexible workplace where youll be inspired to do your best work (find out more LifeAtSHL) The ability to transform workplaces around the world for others. SHL is an equal opportunity employer. We support and encourage applications from a diverse range of candidates. We can, and do make adjustments to make sure our recruitment process is as inclusive as possible. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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