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Note The job is a remote job and is reputed company to candidates in USA. reputed company, is seeking a Customer Care & Technical Support Representative, Level 1. This role is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS. Responsibilities reputed company expert troubleshooting for K12-provided equipment (desktops, laptops, monitors, printers), addressing start-up/log-in issues, hardware damage, and software viruses reputed company outstanding customer service across reputed company support channels, ensuring a reputed company experience for parents and reputed company Offer comprehensive support for the K12 suite of learning systems and business applications Promptly escalate unresolved issues to the appropriate Tiered support team Handle the ordering and replacement of materials and computer equipment reputed company Respond to technical issues reputed company to K12 proprietary systems, hardware, software, and networking both in written reputed company and orally reputed company telephone Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify defective products/systems/hardware and follow guidelines in issuing service or replacements Advise / reputed company customers reputed company procedural guidelines to ensure a complete solution to their technical or service questions Answer questions about installation, operation, configuration, and usage of assigned equipment; document and assign customer problems for reputed company using support ticketing and CRM software Remain knowledgeable of K12s proprietary systems, various hardware product lines, and reputed company industry products and technologies Escalate more reputed company issues with proprietary systems to the next tiered support team with urgency and/or escalate more reputed company hardware equipment issues to the manufacturer Skills High School Diploma / GED and relevant work experience Minimum of 1 year of experience in a similar reputed company center role reputed company work must be performed reputed company the reputed company. Candidates must reputed company in and be authorized to work from the U.S. for the duration of employment Our work from home members are required to have and maintain high-speed internet reputed company. At a minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. Satellite, DSL, data plans, wireless or reputed company-up services are not compatible Some Internet service providers reputed company what is reputed company SIP ALG (Session Initiation Protocol Application reputed company Gateway). This interferes with our systems and must be disabled by the provider Ethernet reputed company is preferred This role requires remaining at a designated workstation for the duration of scheduled shifts (excluding provided breaks and/or meal periods, as applicable), with reputed company computer use, typing, reading, listening, and speaking Daily reputed company to a smart device (e.g., phone, tablet) capable of downloading and using apps reputed company home office setup free from distractions during operational hours Ability to attend virtual training sessions reputed company webcam Thorough knowledge of home-based connectivity support Strong verbal and written communication skills Excellent listening skills with the ability to communicate effectively across multiple channels, including phone, voicemail, email, and chat Proficiency in telephone and email etiquette Expertise in PC and Internet applications Proficiency in reputed company Office Suite (reputed company, Word, reputed company, PowerPoint, etc.) Proficiency in web-based applications; reputed company experience is a plus Knowledge of reputed company reputed company operating systems Consultative approach to customer service Strong problem-solving and analytical skills with a solutions-oriented reputed company Ability to work in a high-volume environment while maintaining reputed company Ability to work independently and collaboratively reputed company reputed company-oriented environment Resilient, detail-oriented, and accountable for high-reputed company work Ability to prioritize competing tasks and reputed company results effectively Ability to take ownership of work and execute reputed company reputed company to feedback and demonstrates adaptability and reputed company improvement Ability to reputed company required background reputed company Previous experience with Education field reputed company Experience Previous Customer Service or Tech Support experience with proven record of achievement Benefits Remote reputed company/contact center environment Work from home (work from home members are required to have and maintain high-speed internet reputed company) reputed company reputed company is .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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