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Job Summary We are looking for a Junior System Administrator to join our IT team. The candidate will be responsible for Service Desk coordination, end-user support, desktop administration, and assisting in day-to-day IT infrastructure operations. This role provides excellent exposure to enterprise IT environments, system administration, and user support. Key Responsibilities - Handle IT support tickets, incidents, and service requests through the ticketing system. - Provide desktop and laptop support for Windows and Linux users. - Install, configure, troubleshoot, and maintain operating systems and applications. - Manage user accounts, password resets, and access requests. - Support printers, scanners, peripherals, and conference room equipment. - Coordinate with internal teams and vendors for issue resolution. - Perform employee onboarding and offboarding activities. - Maintain IT asset inventory and documentation. - Assist in patch management and software deployment. - Support email, collaboration, and productivity tools. - Monitor system health and escalate critical issues. - Maintain documentation for IT procedures and troubleshooting guides. - Ensure compliance with IT security policies and standards. Required Skills - Familiarity with ticketing systems and IT service management processes. - Strong knowledge of Windows 10/11 administration and troubleshooting. - Basic Linux administration and troubleshooting knowledge. - Good understanding of computer hardware, laptops, desktops, and peripherals. - Knowledge of TCP/IP, DNS, DHCP, VPN, and networking fundamentals. - Experience with Active Directory user and group management. - Knowledge of software installation, upgrades, and patch management. - Positive analytical and troubleshooting skills. - Strong communication and customer service skills. - Ability to work independently and in a team environment. - Willingness to work in rotational shifts, including night shifts. Educational Qualification - Diploma / Bachelor's Degree in Computer Science, Information Technology, Electronics, or related field .