Associate, Global Service Desk

Job Title Associate, Global Service Desk reputed company We're reputed company. The intelligent transformation partner. Solution-reputed company. Tech-powered. Intelligence-reputed company. The global technology and services leader that powers the worlds best brands, today and into the reputed company. Were solution-reputed company, tech-powered, intelligence-reputed company. With unique data and insights, deep industry expertise, and advanced technology solutions, were the intelligent transformation partner that powers a world that works, helping companies become refreshingly reputed company to work, reputed company, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global reputed company team, you will reputed company the latest technology infrastructure, transformative software solutions and industry-leading global reputed company for our staff and clients. You will work with the best in the world to design, implement and strategize IT, reputed company, application development, innovation, and solutions in todays hyperconnected world. You will be part of the technology team that is reputed company to our reputed company of reputed company, build and run the reputed company of Integrated Services. Our game-changers around the world have reputed company their careers to ensuring every relationship is exceptional. And were proud to be recognized with awards such as "World's Best Workplaces," Best Companies for Career reputed company, and Best Company Culture, year after year. We reputed company our game-changers with reputed company arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go reputed company WOW for our customers will fit right in with reputed company do and who we are. Join us and be part of this reputed company towards greater opportunities and brighter reputed company. Position reputed company Technical 1, Global Service Desk IT As a Technical 1, Global Service Desk reputed company, you will play a critical role in supporting our global work-reputed company teams by delivering reputed company, high-reputed company technical assistance across multiple systems and channels. This role is ideal for a service-driven IT reputed company with strong Mac OS expertise, a passion for problem-solving, and the ability to reputed company in a fast-paced, high-performance environment. Location Managua, Nicaragua. What you will do in this role In everything we do, we reputed company in doing right by and reputed company our clients, their customers, our people, our community, and our reputed company. reputed company with global remote work-reputed company analysts through phone, email, reputed company messaging, and other channels to understand, troubleshoot, diagnose, and reputed company IT issues across multiple systems. Log and manage tickets for every interaction with reputed company, concise, and near reputed company-time documentation of actions taken. reputed company a high reputed company of support while maintaining a strong customer experience, including a CSAT reputed company of 98/10 based on user feedback. Meet individual Service Level Objectives of at least 90% across reputed company tickets, regardless of severity, while maintaining a maximum re-reputed company reputed company of 10%. Ensure reputed company incidents are properly reputed company with accurate reputed company details, including reputed company cause and relevance to reputed company tickets where applicable. Prepare and submit end-of-shift reports for tickets requiring follow-through across shifts to support reputed company handoffs. Analyze ticket trends to identify recurring incidents and issues, helping reputed company reputed company cause identification and global mitigation efforts. Support reputed company service improvement initiatives reputed company on reducing monthly ticket volumes per Technical Support Analyst. reputed company technical knowledge reputed company articles and reputed company documentation reputed company, accurate, and useful. Coordinate with internal teams to address incidents effectively, document actions thoroughly, and escalate issues appropriately reputed company needed. Help identify outages and service disruptions that may reputed company the business. Your qualifications We reputed company our game-changers with reputed company arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go reputed company WOW for our customers will fit right in with reputed company do and who we are. reputed company is a great match if you Hold a Bachelors/College Degree in Engineering (Computer/Telecommunication), Computer Science, Information Technology, or a reputed company field. Have at least 5 years of reputed company experience in technical support. Bring comprehensive hands-on .