Technical Analyst Service Desk Noida (India)

Life on the Team We are seeking a Service desk Analyst who will be the first point of contact for end users, providing high-quality technical support and ensuring a seamless IT experience. What You Will Do Respond to support requests via phone, email, chat, and IT ticketing systems. Provide first-level troubleshooting for desktop, laptop, hardware, software, and peripheral device issues. Support users with password resets, account unlocks, access management, and basic system configurations. Troubleshoot common issues including: Diagnose and resolve network connectivity issues related to: IP Addressing, DHCP, and DNS, Internet connectivity, Wi-Fi and Ethernet networks, Slow network performance Manage user accounts and permissions within Active Directory settings. Configure and troubleshoot Microsoft Outlook profiles, email delivery issues, shared mailboxes, and calendars. Provide remote support using tools such as RDP, TeamViewer, AnyDesk, or similar solutions. Create, update, prioritize, and close support tickets while maintaining accurate documentation. Escalate unresolved incidents to Level 2 support teams when necessary. Contribute to knowledge base documentation and follow established IT support processes. What You'll Need Minimum 4 years of experience in IT Helpdesk, Service Desk, or Technical Support roles. Bachelor's degree, Diploma, or equivalent qualification in IT, Computer Science, or a related field. ITIL Foundation knowledge or certification will be an added advantage. Mobile phone browsing is not permitted on the operations floor. Basic understanding of Windows operating systems and desktop support. Knowledge of networking fundamentals, including TCP/IP, DHCP, DNS, and connectivity troubleshooting. Experience with Active Directory user administration and access management. Familiarity with Microsoft 365 applications, particularly Outlook. Understanding of remote support tools and methodologies. Knowledge of IT ticketing systems and incident ma .