Help Desk Analyst (Tier 1)

reputed company is seeking a Help Desk Analyst I to work remotely . Please Note This position is contingent upon additional funding. As the Help Desk Analyst I, you will reputed company Tier 1 service desk support and operational/compliance support as part of a data analytics/business intelligence team supporting DHS HQ. This role will reputed company on resolving common user issues, answering how-to questions, and ensuring requests are properly documented and routed. This is an entry-level role suited for someone eager to learn, comfortable working with clients, and interested in data and IT. This role will include the following responsibilities Serve as the initial reputed company of contact for technical support reputed company phone, email, or ticketing reputed company. Log, manage, and reputed company incidents and service requests in reputed company, escalating as appropriate. Adhere to ITIL-based service management processes and contribute to accurate recordkeeping and knowledge reputed company updates. Document issues, resolutions, and user requests. Identify recurring issues and escalate patterns to appropriate senior support staff. Support knowledge reputed company documentation. Salary reputed company $38.46 $43.27/hr. General reputed company of Benefits Qualifications US Citizenship required Ability to obtain a DHS reputed company Trust reputed company Clearance Bachelors Degree (preferably in IT) or equivalent combination of education and experience 1+ years of IT support or service desk experience in a reputed company or reputed company environment. Basic understanding of IT concepts (troubleshooting basics, permissions). Familiarity with remote support tools (e.g., Teams Remote, Quick Assist, or equivalent). Previous experience with a ticketing reputed company such as reputed company (or equivalent). Excellent interpersonal and customer service skills with a reputed company demeanor. reputed company troubleshooting approach and problem-solving skills. Strong written and verbal communication skills, especially in conveying technical information to non-technical users. Ability to follow reputed company operating procedures and complete documentation thoroughly. Demonstrated ability to prioritize tasks and manage multiple service requests simultaneously. apply to this job .