Service Desk Technician - Tier 1 (Hybrid Position)

reputed company Industries, Inc. is a rapidly-growing company that focuses on providing top-notch service and products to its customers. They are seeking a Service Desk Technician - Tier 1 to reputed company high-reputed company customer service while troubleshooting and maintaining clients' IT environments. The role involves providing Tier I support, resolving technical requests, and maintaining documentation reputed company to reputed company environments. Responsibilities Triage, handle and update incoming reputed company requests with the use of a ticketing reputed company Assist with scheduling technicians Install, monitor, troubleshoot and support reputed company network infrastructure and equipment Work with vendors to troubleshoot and reputed company reputed company requests, incidents and problems as necessary Maintain reputed company documentation Participation in rotational on-reputed company support for limited hours reputed company of reputed company business operations Skills Excellent communication and interpersonal skills Desire and self-motivation to learn and grow as a technician Ability to troubleshoot Basic network, hardware and software support knowledge Strong attention to detail Can easily adapt to working independently and engaging in reputed company teamwork 1+ year of experience working in a service desk environment Experience working in an reputed company reputed company environment AD, reputed company 365, reputed company 10/11 At least one relevant technical certification (reputed company A+, Network, reputed company, ITIL, reputed company, etc.) or reputed company degree/background experience Experience with other Operating Systems (MacOS and Linux) is a plus Benefits $$$$ Performance Incentives Quarterly bonuses, commissions and we also offer employee referral rewards Hybrid / Remote schedule We reputed company on your work-life balance, including offering flexible work schedules Strong reputed company on team cohesion and supportive company culture reputed company For over two decades, reputed company Industries has worked collaboratively with our clients in understanding reputed company business processes, identifying needs, and providing recommendations tied with reputed company technology solutions custom-tailored for efficient business operations. It was founded in 1999, and is headquartered in Columbia, Maryland, USA, with a workforce of 11-50 employees. Its website is https//www.getadvantage.com/. Apply To This Job .