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Roles & Responsibilities: - Provide customer service and technical support for hardware, software, OS, internet, and networking issues. - Install software, troubleshoot system problems, and escalate complex cases when required. - Maintain accurate records in the helpdesk ticketing system. - Process shipments, returns, work orders, and ensure proper documentation. - Coordinate with logistics and accounts for dispatches and invoices. - Ensure compliance with packaging and carrier guidelines. - Meet performance targets (KPI/MPS) and maintain punctuality. Qualifications: - Diploma/Degree in Electrical/Electronic Engineering preferred. - Call center or customer support experience is an advantage. - Technical troubleshooting knowledge required. Compensation: 300,000.00 - 650,000.00 per year Advantages: - Health insurance - Provident Fund Ability to commute/relocate: - Kothrud, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Experience: - Customer support: 2 years (Required) - After-sales service: 1 year (Required) Shift availability: - Day Shift (Required) Work Location: In person .