Student Support executive

Company Description VedPrep is the foundation behind VedAIverse, the worlds first AI-powered, hyper-personalized learning universe designed to transform how students prepare, learn, and grow. Established in 2020 by Ved Sir, the organization focuses on ending the one-size-fits-all approach to education by replacing crowded classrooms and generic notes with tailored learning experiences. VedAIverse uses advanced technology to provide focused, effective preparation and continuous support for learners. Team members at VedPrep are part of an innovative environment that values student success, personalized guidance, and the future of learning. Joining VedPrep means contributing to an education model that prioritizes individual needs and meaningful outcomes. Role Description The Student Support Executive is a full-time, on-site role based in Noida. This role involves serving as a primary point of contact for students and families, handling inquiries through phone, email, and in-person interactions, and ensuring timely resolution of doubts related to courses, schedules, and platform usage. The Student Support Executive will provide administrative support to academic and operational teams. Daily responsibilities also include maintaining accurate documentation, coordinating with faculty and support staff for student-related issues, and ensuring a positive, professional experience for all learners. The role requires consistent follow-up, clear communication, and a strong focus on student satisfaction and retention. Qualifications Candidates should possess strong Administrative Assistance and Clerical Skills for managing records, documentation, and routine office tasks.Candidates should possess excellent Phone Etiquette and Communication skills for handling student queries professionally and clearly.Candidates should possess Executive Administrative Assistance capabilities to support leadership and coordinate student-related operations efficiently.Candidates should ideally have experience in student support, customer service, or education-related roles.Candidates should demonstrate proficiency in basic computer applications, data entry, and learning management or CRM systems.Candidates should have strong problem-solving abilities, empathy, and the capacity to work in a fast-paced, student-focused environment.Candidates should typically hold at least a bachelors degree in any discipline; education or management-related fields are preferred.Candidates should be willing to work on-site in Noida and collaborate with cross-functional teams to enhance student experience. .