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and Responsibilities - Respond to retail and skilled clients' inquiries via inbound calls, email and on-line chat - Obtain thorough knowledge of products offered by IB on various global exchanges - Assist clients with opening and funding accounts - Show clients how to use different features of the Trader Workstation - Explain margin requirements to clients - Investigate trade issues and order executions - Knowledge of securities regulations impact on customers Qualifications - Experience: 2 years in trading or brokerage services - Education: University degree (Bachelors) required - NCFM/NISM certifications in capital markets, derivatives and currency derivatives - High level of MS Excel skills required - Language skills: Fluent English - Good quantitative/analytical skills - Excellent oral/written communication skills required .