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Job Title - Agent - Customer Support(English Speaking) Working model - 6days,(1day rotational week off) Team - you will join the Customer Support team within the CS department. Level - Entry - Mid Level Key Responsibilities: Handle inbound and outbound customer interactions. Respond to customer queries through voice, chat, email, or social media. Understand customer concerns and provide appropriate resolutions. Resolve complaints and service-related issues within defined TAT. Provide accurate information regarding products, services, orders, payments, or processes. Maintain proper records of customer interactions in CRM systems. Escalate complex issues to the appropriate team when required. Follow defined customer service processes, scripts, and quality standards. Achieve assigned KPIs such as AHT, CSAT, FCR, quality score, and productivity. Follow up with customers to ensure satisfactory resolution. Maintain a professional and customer-friendly communication style. Adhere to company policies, data privacy, and compliance requirements. .