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Job description Role & responsibilities Provide customer support to international customers via voice calls. Troubleshoot technical problems by following standard operating procedures. Deliver excellent customer service while ensuring high customer satisfaction. Document customer interactions and maintain accurate records in the CRM system. Escalate unresolved technical issues to the appropriate support teams. Meet key performance indicators (KPIs) such as quality, productivity, first-call resolution, and customer satisfaction. Stay updated with product knowledge, processes, and technical troubleshooting techniques. Adhere to company policies, quality standards, and data security guidelines. Work in rotational shifts, including night shifts, as per business requirements. Preferred candidate profile Excellent verbal and written English communication skills. Graduate or Undergraduate (as per company eligibility criteria). Freshers and experienced candidates are welcome to apply. Prior experience in International Voice Process or Technical Support is an added advantage. Basic knowledge of computers, operating systems, internet, and networking concepts. Strong analytical, troubleshooting, and problem-solving skills. Customer-centric approach with excellent interpersonal skills. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Willingness to work in 24/7 rotational shifts, including night shifts. Immediate joiners or candidates with short notice periods are preferred. Comfortable working from the office (if applicable). Perks & Benefits Process: International Customer Support Voice CTC: Up to 4.60LPA Take Home Salary:18k to 32k in hand Location: Gurugram Working Days: 5 Days working Week Off: 2 Rotational Off Shift: Rotational shifts Cab: Both-side cab facility Need Immediate Joiners Only To Schedule Your Interview, call or what's app :- Akshita 9910991340 Swati 9990040557 kanika 9217010883 Khushi 9910810424 Lakshita 8595954721 Komal 9217010882 Lavisha 9354911705 Shahin 9821396633 Diya 7428086333 Sagar 9910775967 Mayank 9990040558 Aryan 8448123645 Palak 9810963162 .