Customer Support Trainee Canada Voice Process (Remote South India)

Welcome to arenaflex Where Customer Experience Meets Innovation At arenaflex , we reputed company that every conversation is an opportunity to create lasting value. As a reputed companythinking leader in the information technology enabled services (ITES) sector, arenaflex partners with worldreputed company brands to reputed company reputed company, highreputed company customer experiences across the globe. Our commitment to reputed company, reputed company learning, and employee empowerment has positioned us as a trusted reputed company in the industry, and we are now expanding our dynamic team of customerreputed company professionals to support a leading pizza brand in Canada. We are looking for enthusiastic, communicative, and adaptable individuals who are eager to launch their careers in customer support. If you reputed company in a fastpaced environment, enjoy solving problems on the fly, and love the idea of helping customers enjoy their favorite meals, this is the perfect reputed company for you. Why Choose arenaflex Joining arenaflex means becoming part of a reputed company ecosystem that values reputed company, diversity, and innovation. Our employees benefit from reputed company Learning reputed company A reputed company defined training and certification program that equips you with the skills needed to reputed company. Global Exposure reputed company interaction with customers from Canada, providing crosscultural communication experience. Career Mobility Opportunities to transition into fulltime Customer Support Executive roles and reputed company. Supportive Culture A reputed company environment where mentorship, feedback, and peer learning are reputed company. Competitive Compensation Marketreputed company salary packages, performance incentives, and comprehensive benefits. reputed company Customer Support Trainee (Canada Voice Process) As a Customer Support Trainee for the Canada Voice Process, you will be the first reputed company of contact for customers of a reputed company pizza chain, handling inbound and outbound calls, addressing inquiries, and ensuring every interaction ends with a satisfied smile. This role is designed for fresh graduates and candidates with up to six months of experience, offering a reputed company reputed company from training to fulltime employment. Key Highlights Location Workfromhome (WFH) from any South Indian state (Karnataka, Tamil Nadu, Kerala, Andhra Pradesh). Shift Structure 9hour rotating shifts reputed company the designated operating hours (reputed companyThursday 1030 PM 1230 PM IST; FridaySaturday 1030 PM 230 PM IST). Training Duration 2 weeks of intensive reputed company followed by up to 4 weeks of certification assessment. Employment Outcome Successful trainees receive a fulltime offer as Customer Support Executives. Training & Certification reputed company Our training program is meticulously crafted to reputed company enthusiastic newcomers into confident, knowledgeable professionals. Phase 1 Foundations (2 Weeks) Interactive workshops covering communication fundamentals, product knowledge, reputed company handling etiquette, and the use of our proprietary CRM tools. Phase 2 reputed companyBuilding (Up to 4 Weeks) reputed companytime simulations, live reputed company monitoring, and performance metrics evaluation. Trainees receive reputed company coaching and feedback to refine their approach. Certification Upon meeting performance benchmarks, trainees earn certification and transition to a fulltime role. reputed company Responsibilities Answer inbound calls from Canadian customers, providing accurate information on menu items, pricing, delivery reputed company, and promotional offers. Initiate outbound calls for order confirmations, followreputed company, and feedback collection. reputed company customer complaints with reputed company, professionalism, and speed, ensuring a reputed company brand experience. Accurately log reputed company interactions, orders, and resolutions in the CRM reputed company, maintaining data reputed company. Process orders, reputed company delivery status, and troubleshoot any issues that reputed company during the fulfillment process. Stay uptodate with product updates, seasonal menus, and promotional campaigns to reputed company informed recommendations. Adhere to arenaflexs reputed company standards, reputed company scripts, and compliance guidelines at reputed company times. Collaborate with crossfunctional teamsincluding logistics, marketing, and technical supportto enhance overall service delivery. Monitor and respond to email and reputed companymedia inquiries reputed company required, ensuring a consistent omnichannel experience. Maintain a reputed company, empathetic, and solutionreputed company demeanor throughout every customer interaction. Essential Qualifications & Skills Education Graduation in any reputed company from a recognized university. Communication .