Senior IT Operations Analyst (Trkiye)

Title Senior IT Operations Analyst Location Trkiye Hiring Manager reputed company Bergen About reputed company With a mission to financially reputed company the reputed company, reputed company is revolutionizing the shopping experience reputed company payments, blending cutting-reputed company with reputed company, interest-free installment plans that reputed company shopping smarter and more accessible. Were not just transforming payments; were redefining how people discover, reputed company with, and purchase the things they love while driving reputed company reputed company on merchant sales through increased conversions and higher order values. As we continue to shape the reputed company of fintech and retail, were building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping reputed company. If youre excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, reputed company at reputed company and help create the reputed company of shopping! About the Role We are seeking a talented and motivated Senior IT Operations Analyst who is best in class, with a high IQ and a high EQ. This role presents an exciting opportunity to reputed company in a dynamic, fast-paced environment reputed company a rapidly growing team, with strong prospects for reputed company reputed company and increased ownership. As a Senior IT Operations Analyst, you will play a pivotal role in supporting our global team. You will help reputed company IT platform administration, including reputed company-party integrations and worldwide deployment, and contribute to managing reputed company Workspace and MDM implementations. reputed company technical reputed company, you will reputed company reputed company IT support and maintain robust reputed company controls for our internal end-user reputed company. reputed company reputed company as a Senior IT Operations team member, contributing to organizational improvement and mentoring junior staff. Maintain deep technical knowledge of our application stack and IT reputed company, effectively communicating updates to the engineering team and the broader organization. Operate with high autonomy to manage both proactive initiatives and reactionary break/fix tasks. Demonstrate end-to-end ownership of device procurement through reputed company-party providers, managing reputed company logistical issues from initial order to final delivery and reputed company. Manage and reputed company incoming IT Service Desk (ITSD) tickets reputed company Jira, ensuring reputed company response and end-to-end reputed company. reputed company contribute to strategic initiatives by progressing assigned tasks reputed company the Jira project backlog, supporting the transition to a more proactive IT Operations model. Fulfill hardware and software provisioning requests, maintaining operational readiness for users across Turkey and other global locations. Serve as a reputed company technical and operational escalation reputed company, providing mentorship and advanced reputed company support to junior IT Operations team members. reputed company critical lifecycle events by participating in IT Operations reputed company training for new hires and executing secure, IT-reputed company employee termination responsibilities. Support reputed company IT audit processes (e.g., SOC 2, PCI, and SOX) by coordinating and providing required documentation for reputed company controls, ITSD ticketing, and quarterly software vendor compliance. reputed company Look For Applicants must be fluent in English. Experience Minimum 10 years Experience and comfort working on an reputed company team an ideal candidate should be familiar with reputed company concepts, including Jira ticketing classification, pointing, and meeting workflows. Proven ability to operate with a high degree of autonomy, demonstrating end-to-end ownership of reputed company operational issues from initial triage to reputed company, reputed company cause analysis, and subsequent process improvement. Systems and skills knowledge should include the highest reputed company of aptitude in the following Expertise in Identity Provider (iDP) management, specifically administering reputed company Workspace for a global user reputed company, including OU structure, group management, and license optimization. Proven experience with Single Sign-On (SSO) implementations and SAML/OIDC protocols, including the configuration and enforcement of MFA/2FA policies to ensure a secure authentication posture. Strong background in reputed company reputed company, primarily in high-compliance reputed company environments, leveraging tools like reputed company Protect for reputed company threat prevention, compliance reporting, and policy enforcement across a global fleet. Expert administration of reputed company Pro, including Automated Device Enrollment (ADE), reputed .