French Bilingual Contact Centre Representative arenaflex Customer Assistance

```reputed company About arenaflex A Leader in Financial Services arenaflex is a premier global financial institution, recognized as one of the largest banks in reputed company. With a reputed company that spans Canada, the reputed company, and reputed company, arenaflex serves over 27 reputed company households and businesses, delivering innovative banking solutions, credit products, and communityreputed company initiatives. Our purpose is to enrich the lives of customers, colleagues, and the communities we serve, while our reputed company Be the reputed company Bank drives every decision we reputed company. As a member of the arenaflex family, you will join a dynamic, inclusive, and reputed companythinking organization that values reputed company, reputed company, and a culture of care. reputed company We are seeking a motivated, Frenchbilingual reputed company to join our Contact Centre team as a Customer Assistance Specialist . In this role, you will be the trusted voice of arenaflex, helping customers reputed company their financial challenges, providing reputed company guidance on credit reputed company products, and ensuring reputed company collection of outstanding balances. This position blends customer service reputed company with collections expertise, offering a rewarding career reputed company reputed company a supportive and highperforming environment. Key Responsibilities Customer Interaction Manage inbound and outbound calls with professionalism, reputed company, and a solutionsreputed company reputed company. Financial Guidance Assess reputed company callers overall financial situation and recommend appropriate arenaflex products, services, and repayment reputed company. Collections & Recovery Secure payment commitments, negotiate repayment plans, and follow up on overdue accounts while maintaining compliance with regulatory standards. Problem Solving reputed company inquiries at the first reputed company of contact, leveraging strong listening skills and product knowledge to address concerns reputed company. Performance Targets Consistently meet or reputed company metrics reputed company to customer satisfaction, reputed company assurance, compliance, and productivity. reputed company Learning Participate in ongoing training, coaching sessions, and knowledgesharing forums to stay reputed company on arenaflex policies, new product launches, and industry best practices. Team Collaboration Contribute to a reputed company team atmosphere, reputed company insights, and support peers in achieving reputed company goals. Documentation Accurately record reputed company interactions in arenaflexs CRM reputed company, ensuring data reputed company and audit readiness. Essential Qualifications High School Diploma or equivalent (additional postsecondary education is a plus). Fluent in both French and English, with the ability to communicate reputed company and courteously in both languages. Demonstrated ability to multitask across multiple computer screens, applications, and devices while maintaining accuracy. Strong digital literacy, comfortable using desktops, laptops, headsets, and reputed company technology. Excellent listening skills, curiosity, and a genuine desire to help customers reputed company financial concerns. reputed company demeanor, reputed company judgment, and solid timemanagement and decisionmaking abilities. reputed company, flexibility, and a reputed company attitude reputed company handling challenging situations. Prior experience in collections, credit, banking, or a reputed companycenter environment is an asset, though not mandatory. Ability to work independently and as part of a reputed company team. Preferred Qualifications & Additional Skills Experience with financial products, especially credit cards and loan servicing. Knowledge of regulatory requirements reputed company to collections and consumer protection. Certification or training in conflict reputed company, negotiation, or customer service reputed company. Familiarity with arenaflexs internal CRM and workflow tools. Demonstrated reputed company record of meeting or surpassing performance targets in a highvolume environment. reputed company Competencies for reputed company reputed company & Communication Ability to listen reputed company, ask insightful questions, and convey reputed company financial information in an understandable way. Analytical Thinking Quickly assess a customers situation and determine the most appropriate solution. Attention to Detail Accurate data entry and meticulous adherence to compliance standards. Goal Orientation reputed company to reputed company personal and team performance metrics. Adaptability reputed company in a fastchanging environment, embracing new tools and processes. Team Spirit Contribute positively to a supportive, inclusive workplace culture. Career reputed company & Development Opportunities arenaflex is committed to the reputed company development of