Description Product Manager / Product Owner (ITSM) Part Time Con (Pune)

Position: Product Manager / Product Owner (ITSM) Engagement Type: Part-Time / Contract (Initial Engagement) Location: Remote (Preferred) Experience: 6+ Years in Product Management / ITSM About the Opportunity We are looking for an experienced Product Manager / Product Owner to lead one of our IT Service Management (ITSM) Proof of Concepts (POC) being developed for an international client. The core development of the solution has been completed. We are seeking a hands-on product leader who can collaborate with our development and QA teams to refine the product, improve the user experience, prioritize enhancements, and ensure the solution is demo-ready for the client. This is initially a part-time consulting engagement , with the possibility of extending into a longer-term role based on project success. Key Responsibilities Own the product vision and roadmap for the ITSM POC. Work closely with developers and QA engineers to identify gaps and fine-tune the application. Review product workflows, UI/UX, and business processes to ensure a polished client experience. Prioritize feature enhancements, bug fixes, and improvements before client demonstrations. Conduct product reviews and provide clear acceptance criteria for deliverables. Coordinate sprint planning and backlog prioritization. Validate functional and business requirements with internal stakeholders. Ensure the solution aligns with ITSM best practices and enterprise customer expectations. Support preparation and execution of product demos for international clients. Gather feedback from stakeholders and translate it into actionable product improvements. Required Skills & Experience 6+ years of experience as a Product Manager or Product Owner. Strong understanding of IT Service Management (ITSM) processes. Experience with ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, BMC Helix, or ManageEngine is preferred. Experience working in Agile/Scrum environments. Strong ability to bridge business requirements with technical teams. Excellent communication and stakeholder management skills. Experience working with QA teams to improve product quality. Ability to identify usability improvements and drive product refinement. Experience preparing enterprise software for customer demonstrations is highly desirable. Preferred Qualifications Experience delivering enterprise SaaS products. Knowledge of ITIL processes and service management practices. Experience working with international clients. Strong analytical and problem-solving skills. Engagement Details Type: Part-Time Consultant Duration: Initial engagement for POC refinement (extendable based on project requirements) Start: Immediate What You'll Be Doing Initially Your immediate focus will be to: Review the completed ITSM application. Collaborate with our QA and Development teams. Identify and prioritize improvements. Ensure the application is polished, secure, and demo-ready. Support successful demonstrations to our international client. Position: Product Manager / Product Owner (ITSM) Engagement Type: Part-Time / Contract (Initial Engagement) Location: Remote (Preferred) Experience: 6+ Years in Product Management / ITSM About the Opportunity We are looking for an experienced Product Manager / Product Owner to lead one of our IT Service Management (ITSM) Proof of Concepts (POC) being developed for an international client. The core development of the solution has been completed. We are seeking a hands-on product leader who can collaborate with our development and QA teams to refine the product, improve the user experience, prioritize enhancements, and ensure the solution is demo-ready for the client. This is initially a part-time consulting engagement , with the possibility of extending into a longer-term role based on project success. Key Responsibilities Own the product vision and roadmap for the ITSM POC. Work closely with developers and QA engineers to identify gaps and fine-tune the application. Review product workflows, UI/UX, and business processes to ensure a polished client experience. Prioritize feature enhancements, bug fixes, and improvements before client demonstrations. Conduct product reviews and provide clear acceptance criteria for deliverables. Coordinate sprint planning and backlog prioritization. Validate functional and business requirements with internal stakeholders. Ensure the solution aligns with ITSM best practices and enterprise customer expectations. Support preparation and execution of product demos for international clients. Gather feedback from stakeholders and translate it into actionable product improvements. Required Skills & Experience 6+ years of experience as a Product Manager or Product Owner. Strong understanding of IT Service Management (ITSM) processes. Experience with ITSM platforms such as ServiceNow, Freshservice, Jira Service Management, BMC Helix, or ManageEngine is preferred. Experience working in Agile/Scrum envir experiance: 72 skill: .