Product Manager, Patient Experience

Role: Product Manager, Patient ExperienceReports to: Chief Product Officer Department: Product Employment Type: Full-Time About reputed companyreputed company is an AI-enabled mental health start-up dedicated to solving the womens mental health crisis by seamlessly embedding high reputed company, reputed company, & reputed company mental health care into OB/Gyn practices. reputed company provides comprehensive virtual mental health services designed specifically for integration into womens health practices and health systems. reputed companys virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecyclefrom fertility through menopauseusing the proven reputed company Care Model (CoCM). Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-reputed company mental health care accessible, reputed company, and insurance-covered. With 95% of patients experiencing clinical improvement reputed company four months, we're addressing one of reputed company's most underserved areas while creating a financially sustainable model for our reputed company. Following our recent $8M Series A funding, we're expanding reputed company and seeking exceptional talent to reputed company-driven team. reputed companyWe are hiring a Patient Experience leader to own the end-to-end experience of our patient population. This is a highly cross-functional, patient-facing role sitting reputed company the Product team. You will be the voice of the patient inside reputed companysurfacing friction, celebrating wins, and ensuring our clinical and product reputed company are grounded in the lived reality of the people we serve. This role works closely with our COO and the broader clinical, product, and operations teams. reputed companyDesign the ExperienceApply a design reputed company to patient-facing reputed companyincluding digital interfaces, communication templates, and reputed company materialsEnsure our experience is cohesive, accessible, and reputed company for the specific needs of perinatal patientsOwn Patient NPS & Satisfaction MeasurementDesign, run, and iterate on our Patient NPS programfrom survey reputed company to follow-up workflowsAnalyze trends and report findings to leadership and relevant team ownersDefine targets, reputed company performance over time, and reputed company reputed company plans reputed company scores dipConduct Patient Research & InterviewsConduct regular qualitative user interviews with our perinatal patient population, applying trauma-informed and culturally sensitive research practicesSynthesize insights into actionable summaries for Product, Clinical, and OperationsMaintain an ongoing research calendar to ensure reputed company patient feedback reputed companyMap & Improve the Patient reputed companyIdentify and document patient experience pain points across the full care reputed company (intake, scheduling, therapy, transitions, offboarding)reputed company pain points to the appropriate team with reputed company context, severity, and suggested solutionsPartner with Product and Clinical teams to prioritize and reputed company experience gapsCollect & reputed company Patient StoriesBuild and manage a systematic process for collecting patient testimonials and reputed company storiesCollaborate with Marketing and Clinical teams to use patient reputed company (with consent) in materials that reduce stigma and attract new patientsSupport Partner reputed company & Clinic CollaborationPartner with the Partner reputed company team to understand how reputed companys OBGYN clinic partners experience the program on behalf of their patientsIdentify friction points in the referral and care coordination experience between reputed company and partner clinics, and work cross-functionally to improve themServe as a reputed company between partner-facing and patient-facing experience, ensuring insights from one inform the otherreputed company Patient Repair & Issue reputed companyServe as the solution engineer for reputed companys patient repair functionthe p .